Position Description

PRIMARY PURPOSE:

 Support CSM and Team with all clerical functions

JOB RESPONSIBILITIES

Position Description: Support Customer Service Manager as assigned;

Assist with:developing, motivating and maintaining a dynamic Customer Service TeamMaintain all records pertaining to the CS support team including but not limited toshared Outlook contacts and distribution listsCarrier maintenance in the TOP Tech & Galahad systemsmonthly budget account managementmonthly customer billbacksshared calendarscoverage schedulesprocedures; development and documentationtraining execution and documentationcustomer issues and inquiriesdevelop and provide reporting on customer service issuesdevelop and provide reporting on carrier performancetrack, measure and publish compliance record of various functions (Key Performance Indicators)Regional primary supportTerminal and Regional support for all analysesDaily Galahad detail verificationestablish and maintain current customer contract filesmanage record retention per company policyreview of customer billing accuracyRegional Railroad billing primary supportSystem development & enhancements participationGalahadPerform all tasks with accuracyDevelop and maintain a positive working relationship with external customers and internal KM departmentsSQE CS liaisonSQE team record keeper

Position Requirements

JOB REQUIREMENTS

Education1-3 year equivalent job experience in this areaHigh school diploma or GED equivalentAdvanced Power Point skillsAdvanced Excel skills; including data gathering, statistical review and reporting

Experience, Specific Knowledge, Certification, Licenses

DOT certificationSystem orientedSAP, Galahad, Microsoft Office

Competencies/Skills

Team orientedDisplay respect for customers, co-workers & managementCustomer orientedExcellent organizational skillsMaintain a professional work environmentExcellent math skillsDetailed oriented – must be able to work quickly, independently and accurately under pressureAbility to handle all job tasks in a confidential and professional mannerReliable, flexible, credible, confident, team oriented, high-energy, motivated, positive work ethicsCommitment to provide reliable and on-time attendanceSolid verbal, listening and written communication skills.  Able to deal with a wide variety of people with tack, courtesy and professionalismAbility to work in a team environment and interact with support groups, supervisor and co-workersAbility to multi-task

Working Conditions

Able to provide consistent and on time attendanceAble to work various hours and overtime to meet the demands of the businessAble to respond to inquiries outside normal shift hoursAble to lift 25 poundsAble to adhere to professional business casual dress codeCompensation:
$53,700 - $75,200
Job level and pay commensurate with experience and skill set.

Benefits: 

Kinder Morgan, Inc. offers employees a comprehensive benefits package. Benefits offered for this position may include the following:  health care benefits including medical, prescription drug, dental, and vision coverage; Flexible and Health Spending Accounts; Life and Accidental Death and Disability insurance; Supplemental Life and Accidental Death and Disability insurance for employee and dependents; retirement benefits including a 401(k) with employer and employee contributions and a company-funded pension plan; paid time off; paid parental bonding leave; paid holidays; a flexible work schedule and many voluntary benefit plans.

EQUAL OPPORTUNITY EMPLOYER STATEMENT: We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

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