Job Title: Senior Account Manager with English language Job Description At **Concentrix** we offer revenue generation services under the B2B Sales Services business with a global footprint, accelerating B2B digital sales and customer success transformation for the world’s best brands. With end-to-end capabilities across Strategy + Talent + Technology, we’re helping clients scale faster, work smarter, and reliably grow their revenue through data-powered insights and proven methodologies. We embrace a high-performance culture that promotes growth, success, and opportunity for our employees, clients, and partners. Join us ! We are seeking a proactive Customer Success Account Manager to manage customer relationships, ensure satisfaction, and drive successful service delivery. This role requires strong communication skills, attention to detail, and collaboration with various teams. ​ **What the role looks like:** + Identify trends, dependencies, and failures to provide proactive solutions.​ + Monitor trending incidents to engage in proactive upgrades and address common themes.​ + Collaborate with account team peers to develop account plans and engage customers in strategic alignment discussions. ​ + Chair weekly meetings with Incident Managers (IM) to identify and implement improvements.​​ + Build relationships with key customer stakeholders and decision makers to ensure effective solution planning, delivery, and governance.​ + Conduct Service Hub customer training sessions.​​ + Prepare escalation summary reports. + Maintain Power BI reporting by summarizing and providing key insights across all customer engagements.​ + Track and analyze account metrics. **Your profile:** + 3+ years/8+ years in customer success, technology or solution delivery, practice management, customer-facing consulting, or portfolio management.​​ + Fluent level of **English** – written and spoken; + Microsoft or competitor equivalent certification (e.g., AWS) in relevant technologies (e.g., Azure, M365, D365, AI). ​ + Information Technology Infrastructure Library (ITIL) Foundation certification or equivalent.​ + Strong analytical and problem-solving skills with excellent communication and interpersonal skills.​ + Solid knowledge of **MS Office** programs. **What we offer:** + Happiness programs and internal social events + Mentoring, training, and career development programs + Additional medical plan: health and dental care (fully covered by the employer) + ​Voluntary Sport Card (Multisport) + Monthly food allowance + Birthday Time Off + Volunteer Time Off Please send us your CV in **English.** Only short-listed applicants will be contacted. All applications will be treated as strictly confidential. Help us **G.R.O.W** . Join us Location: BGR Sofia - Advance Business Center Language Requirements: Time Type: Full time **If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (https://www.concentrix.com/resource/job-applicant-privacy-notice-for-california-residents/)**