_The role will be based in Mumbai\._ A Senior Account Manager – Hilton Worldwide Sales \(HWS\) will manage and grow the value and share of wallet accounts for Hilton Worldwide\. The role will look after these accounts on a local, national, international, and global basis where relevant\. You will be accountable for the performance of selected accounts on a local, national, and global basis\. You will create and communicate account strategies to drive increased market share and demonstrate value to both internal and external customers\. + Develop strategy and direction for the account base in line with the company’s revenue strategies + Be accountable for the delivery of the strategy and activities of the account base + Total account management focus, quickly identifying which segments of the business have the most opportunity to drive share + Identify and evaluate new business opportunities within the current account base + Execute strategic account development plans and support communications of key messages internally and externally + Develop strong relationships with key hotels that receive business from the account portfolio and understanding each hotel’s individual strategy **HOW YOU WILL MAKE AN IMPACT** Your role is important and below are some of the fundamental job duties that make your work unique\. Planning Activities + Establish procedures and processes in relation to managing the account portfolio to drive market share + Implement plans to ensure overall strategic direction of the account base and support the company's revenue strategies + Manage the RFP process, ensuring the correct procedures are in place to support the client and drive business into Hilton + Ensure relevant updates are sent to both internal and external stakeholders + Establish and develop long\-term, effective working relationships with key customers to drive business + Network with sub\-account handlers and global leads where relevant + Strengthen relationships with key hotels and align strategies where relevant + Maximize all opportunities by developing relationships with third parties \(MICE agents and TMCs\) + Build, implement, and communicate the account strategies, delivering the expected targets + Develop account plans that specify objectives, timescales, and sales activities to support the defined account strategy and ensure maximum opportunity for account penetration + Accurately identify the level of influence and decision\-making power of contacts in the customer organisation and use these to secure business + Be accountable for communicating the strategy, ADP, and activities on a quarterly basis, along with relevant issues, opportunities, and successes + Review the customer base to determine new opportunities for account penetration Organizing Activities + Ensure participation and attendance at industry conferences and events + Ensure information relating to customer requirements, interests, and marketing activities is kept up to date in accordance with relevant Hilton procedures + Review account development plans on a quarterly basis, updating records accordingly + Manage customer RFPs with a focus on increasing the number of solicited and accepted hotels to drive market share + Maintain Salesforce to ensure accurate and up\-to\-date customer account information is kept Directing Activities + Ensure the account development plan is followed and achieved, taking and providing feedback as necessary + Ensure RFP processes are followed in line with the Hilton best practices + Provide accurate management reports to review account performance and communicate future plans accordingly + Implement account\-specific marketing initiatives to help drive the business + Agree on marketing activity to underpin the account strategies and deliver increased market share + Assess actual performance versus the target to ensure success and take corrective actions where necessary + Monitor and review the impact of marketing initiatives on the account strategy **WHY YOU’LL BE A GREAT FIT** You have these minimum qualifications: + Bachelor’s degree \(BA / BS\) + 5 to 7 years’ experience in above\-property set up + Significant work experience in customer\-facing, revenue\-generating roles, including management experience + Excellent communication skills: presentations, written, and public speaking + Ability to direct collaboration among cross\-functional teams, including external resources + Ability to analyse departmental financial data in order to make strategic and tactical decisions + Lead by example to resolve conflicts, introduce change, and ensure collaboration among others + Demonstrate the highest standards of ethical behaviour and absolute discretion with sensitive information + Ability to take initiative to identify, prioritise, implement, and adjust actions required to achieve functional goals + Strong problem\-solving skills, including ability to address any issue in collaboration with others and identify and prevent potential problems + Proven understanding of client’s business, including business plans, competitive environment, distribution channels, and product financials + Extensive understanding of local market and industry in order to make recommendations on how to achieve the targets + Good understanding of the sales process, tools, measurements, and systems + Understanding of competition and marketing strategies + Strong in account management and budget development + Strong persuading and influencing skills + Ability to work independently with minimal control and direction + Ability to think and articulate a vision for business sales and capable of translating this into practical and tangible actions + Take calculated risks to achieve results in consultation with immediate supervisor and other relevant team members + Good relationship management skills and presents the appropriate professional image to customers and external contacts + Ability to handle more than one task / situation at a time + Fluency in spoken and written English + Hospitality sales experiences in global accounts, airlines, and/or intermediaries \(third party group / MICE\) **WHAT IT IS LIKE WORKING FOR HILTON** Hilton, the \#1 World’s Best Workplace, is a leading global hospitality company with a diverse portfolio of world\-class brands \(https://jobs\.hilton\.com/us/en/brands\) \. Dedicated to filling the earth with the light and warmth of hospitality, we have welcomed more than 3 billion guests in our more\-than 100\-year history\. Hilton is proud to have an award\-winning workplace culture, and we are consistently named among one of the World’s Best Workplaces\. Check out the Hilton Careers blog \(https://jobs\.hilton\.com/us/en/blog\) and Instagram \(https://www\.instagram\.com/hiltoncareers/\) to learn more about what it’s like to be on Team Hilton\! **Job:** _Sales_ **Title:** _Senior Account Manager West India – Hilton Worldwide Sales \(HWS\) India_ **Location:** _null_ **Requisition ID:** _APA014P5_ **EOE/AA/Disabled/Veterans**