**Healthcraft Creative Solutions is a small but mighty team of…actual humans. Humans who care deeply about helping people find the health and wellness services that will improve their lives. And because we’re actual people, we’re looking for someone who has an authentic desire to grow, develop and cultivate meaningful connections with others through impactful, original marketing solutions.** **Here's the best part. Companies usually come in two flavors: big corporations where you’re barely noticed and stuck doing a narrow, rigid set of tasks or small operations that may or may not be around next year. At Healthcraft, you get the culture and flexibility of an entrepreneurial startup with the stability of being backed by a strong, established company. Apply today.** + **Position: Senior Account Manager** + **Hours: Full Time** + **Setting: Hybrid (Remote/In office)** + **Location: Frisco, TX** **GENERAL PURPOSE** The Senior Account Manager will help to oversee the successful onboarding and retention of Healthcraft clients. This person will be detail-oriented, organized, and proactive to help ensure that client expectations are met and exceeded with accounts they are directly assigned, as well as those that are delegated to other Account Managers. Leads team efforts to ensure all projects are completed within the budgeted time, cost, and scope. Manages projects to ensure focus/alignment, monitor progress, maintain momentum, resolve issues, and ultimately deliver desired results. Leverages expertise in account management, communication, and strategy to help foster the successful launch of multi-channel campaigns. **ESSENTIAL JOB DUTIES** + In collaboration with the Principal, oversee client success and help drive positive, measurable outcomes + Develop, evolve (as needed), and oversee SOPs to help ensure smooth workflow + Manage multiple accounts; develop positive working relationship with all customer touch points + Drive client retention, renewals, upsells, and client satisfaction + Oversee Account Manager(s), delegate account assignments, and proactively collaborate to help ensure the mutual success of team members and clients + Work closely with Account Manager(s) on day-to-day operational processes including campaign set-up, receipt of creative, trafficking, optimization, troubleshooting, and QA + Partner with internal cross-functional teams to understand customer goals and key performance metrics and exceed those goals throughout the campaign + Leverage technical tools and quantitative data to manage campaigns to success, high customer satisfaction, and renewal + Manage monthly campaign status documents for review + Focus on ensuring we maintain superior customer service levels, operational excellence, and strategic insight + Summarize, assign, and track project requests using project management software + Coordinate project timelines and staff to ensure projects get completed on schedule, on budget, and within scope + Support the development of pricing proposals for prospective clients + Support new client onboarding + Build and maintain vendor relationships + Coordinate support from freelancers/contractors when needed + Facilitate preparation of presentations as needed **QUALIFICATIONS** + Bachelor’s Degree or equivalent job experience in business, business administration, marketing, or related field + Five (5) or more years of experience in project management or related field + Must be capable of maintaining regular attendance **KNOWLEDGE, SKILLS, ABILITIES & BEHAVIORS** + Strong interpersonal skills – able to interact with clients of all levels + Superior customer service skills + Detail-oriented, organized, and able to maintain logistics of multiple projects on intersecting timelines + Strong self-starter with the ability to work independently + Familiarity with project management software (e.g., ClickUp) + Proficient in use of Microsoft Office programs including PowerPoint, Word, and Excel + Excellent written and oral presentation skills + Ability to effectively and efficiently complete multiple assignments with minimal supervision + Must be able to maintain confidentiality regarding patient, employee, and company proprietary information + Must have the ability to relate professionally and positively and work cooperatively with patients, families, and other employees at all levels + Excellent organizational and time management skills + Strong listening skills and collaborative spirit + Ability to think creatively and innovatively EEO Statement: Aegis Therapies and its Family of Companies is committed to a diverse workforce and is an Equal Opportunity Employer. For detailed information on your rights, Click Here (https://www.mycare.com/PublicFile/65f11946-5238-4db3-8dc8-9668ee3e78d6) OR https://aegistherapies.com/equal-opportunity-employer-provider-of-healthcare-services/ .