Bolt is hiring a Sr. Account Manager to help manage our Mid Market, Upper Mid-Market, and Strategic segments of merchants. This individual will be responsible for training, driving product adoption, merchant retention, and most importantly, revenue growth. This cross-functional role will require excellent strategic planning, stakeholder management, and executive-level influence to ensure your merchants continue to get value from Bolt.

Responsibilities:

Manage Mid-Market, Upper Mid-Market, and Strategic accounts at Bolt, developing and executing custom account plans and strategies to retain the merchant and set the stage for expansion Be a thought leader for your customers, proactively raising solutions and concerns before it becomes an escalation Partner with internal teams (professional services, support, product, engineering, sales) to manage the overall success of the merchant Influence internal and external cross-functional stakeholders, including executives, to achieve win-win solutions for Bolt and your merchants Standard Account Management responsibilities including identifying growth opportunities that drive Bolt revenue, conducting quarterly business reviews, monitoring merchant health, managing escalations, and achieving KPIs Problem solve issues for your portfolio, whether that requires bringing in an SME or developing a workaround to find win-win solutions

What makes you a great fit:

5-7+ years of experience in sales or account management. Candidates must have experience in ecommerce, fintech, or payment technology sectors. Passion for serving as a trusted advisor, with a deep curiosity to understand your customers, their motivations and needs, and how to approach ensuring their success You make deep, meaningful connections with your customers, whether spending hours on the phone, creating unique approaches to solving their toughest challenges, or understanding their business inside and out Commercially and growth-oriented - you know how to dive into numbers to analyze value and can handle complex negotiations around value Avid learner, praised by others for your drive to ask exceptional questions and continue learning You love technology and want to work with a team on the cutting edge of making commerce instant, consistent, and trusted

Estimated on target earnings cash compensation for this role is $170,000-180,000 USD, with a split between base salary and commission, plus equity depending on experience.