The Senior Account Manager is a critical role within the Customer Success department that partners directly with Sales to best service our advertising agency partners and execute on a variety of campaigns to meet client targets. The Senior Account Manager is ultimately responsible for ensuring that all aspects of campaign performance are exceeding expectations while simultaneously updating, educating and building relationships with advertising clients.

Additionally, the Senior Account Manager helps facilitate the management of all aspects of the campaign internally, working with our Design team, the Advertising Operations team and Engineering team to expertly set up each campaign according to key performance indicators. The role is also responsible for training and mentoring more junior team members in industry best practices and company processes.

Note: GumGum fosters a flexible work environment, offering GumGummers the ability to work either in-office or remotely/from home. However, for occasional in-person collaboration, we kindly ask that this position be located within a 'commutable' distance to our office in New York.

What You'll Achieve

Take ownership of GumGum’s renewal business Lead the charge in supporting GumGum’s renewal business by providing GumGum clients with an industry leading end-to-end experience Build strategic and long-lasting relationships with GumGum’s key clients Attend in person meetings and entertain clients as deemed necessary Present campaign performance and updates to client or sales team and communicate optimizations to achieve goals Discover incremental  opportunities for growth among existing campaigns Driving strategy for growth of key accounts Support Sales in managing and executing strategic sales opportunities  Understand the client pipeline and strategically use current campaign success to help secure revenue on future initiatives Coordinate internal teams and execute on sold campaigns Work with AdOps to properly implement and manage sold advertising campaigns Meet regularly with stakeholders to make sure campaign details are organized, up-to-date and turnaround times are being adhered to. Take ownership of pod meetings, set the agenda and have goals in place so the team understands what should be accomplished during that time Make sure there is alignment on client success metrics across the rest of the operations department Lead as a Team Expert in our AM Core Curriculum In collaboration with other Senior Account Managers, own the Account Management Team’s continued education program

Skills You'll Bring

BA/BS degree in Business (Advertising/Marketing) or similar experience 3+ years of experience in the digital media field, preferably in online verticals - Account Management and/or Media Planning Extreme attention to detail Excellent written and verbal communication skills Intermediate PowerPoint, Excel and Word skills Advanced in advertising metrics and comfortable with interpreting and explaining performance to clients Proficient with online advertising terms, concepts, and revenue model
Familiarity with Doubleclick, Sizmek, MOAT, Integral Ad Science, Millward Brown, Upwave, Salesforce, DoubleVerify and JIRA

What We Offer...

At GumGum, competitive base pay is a part of a total rewards package which also includes benefits, an emphasis on recognition, development, and wellness. The reasonable estimated base pay range for this role is from $93,000 - $111,500 annually.  The actual amount may be higher or lower. Individual compensation will vary based on factors including, but not limited to, relevant qualifications, work location, and labor market conditions.

The total rewards package offered also includes an employer-matched 401(k) retirement plan, and depending on the role, participation in a bonus, commission, or stock incentive program. Your recruiter can share more specifics during the hiring process. Learn more about our U.S. benefits & perks package at gumgum.com/benefits.