Description Amazon LATAM team is seeking for a Seller Performance Specialist based in Sao Paulo, Brazil. This role offers the opportunity to participate in projects with high visibility across many different Amazon teams. This person will be responsible for analyzing systemic friction for Amazon selling partners, ecalating them and reflecting Amazon policies and standards. They will work closely with the LatAm SX team to improve existing processes related to SP enforcements, and will work autonomously to increase enforcement transparency and accuracy to Account Managers and sellers. Core responsibilities: - Guarantee accuracy of policy enforcements - Incorporate internal and external benchmarking information - Create a self-service structure for selling partners, reducing the need for business intervention Basic Qualifications - Interacting with customers/stake holders experience - Experience problem solving over email/phone - Speak, write, and read fluently in English - Experience back office operations, escalation management and troubleshooting environments Preferred Qualifications - Advanced Excel Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.