Millennia Commercial Group is seeking a Security Lead for its high-rise office property in Downtown Cleveland, OH. The Security Supervisor supervises and coordinates the activities of all on-duty Security Officers for their assigned shift. The Security Supervisor is responsible for all tenants, visitors, and staff during his/her shift. The Lead continuously monitors all Life Safety, elevator, camera systems, protective services, and environmental systems and reports unsafe conditions to the Manager. Job Duties: + Performs all security console and control room operations, including monitoring cameras, alarms, and fire systems; maintains an up-to-date and accurate log of activities; reports activity that requires support or may have an impact on Key Tower operations. + Supervises Officers assigned to his/her shift for compliance with work rules, job performance, policies, and procedures. + Assists in the assignment of officers and assure adequate coverage of personnel within the building according to coverage requirements; schedules required breaks; notifies Manager to changes in schedules and assignments to officers. + Supervises and participates in opening and closing procedures for the building. + Required to work overtime as needed and ensure staffing levels are sufficient for the building. Understands that the Lead may have to fill in for officers in their absence. + Respond to notifications from the Security Manager to direct activities during emergencies. + Gathering information concerning the investigations of incidents, accidents, thefts, and Tower employee issues directed by the Security Manager. + Participates in the training of subordinates in protective procedures, first-aid, fire safety, and ensure officers are up to date on payroll, Millennia University training requirements, and other associated technical training. + Writes reports concerning incidents, accidents, thefts, or other security-related events; documents appropriate incidences, including subordinate feedback; reports and submits incidents to Security Manager for follow-up. + Completes reports for the Security Manager concerning vehicle accountability in the property garage, Freight lobby checks, and Delivery reports. + Perform duties at several different security posts such as entry control points, Delivery Center duties, and Memorial garage and Plaza patrol. + May be asked to perform security duties at off-site Millennia-owned locations per the request of the Security Manager. + Assists in testing Life Safety systems, testing emergency notification devices, and scheduled testing of elevators and other devices in the building. REQUIREMENTS: + Must be at least 21 years of age with a high school diploma or equivalent. + Possess effective written and oral communication and interpersonal skills to deal with all levels of personnel, tenants, and the general public professionally and effectively. + Exceptional customer service and communication skills. + Have intermediate computer skills to operate innovative, wireless technology. + Ability to handle crises calmly and efficiently. + Administers site safety programs outlining site-specific hazards for security officers. Work Conditions & Physical Demands + Able to work independently or as a team member and support managers with special projects. + Strong collaboration skills – works well across functional areas—excellent relationship-building skills; able to collaborate with various levels of the organization. + The physical demands described here represent those that an employee must meet to perform the essential functions of this job successfully. + While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear, and taste or smell. The employee must occasionally lift or move up to 20 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Work Environment Work is performed indoors and outdoors in an office tower setting with regular exposure to cold, heat, noise, people, and equipment. Background Check Process Your resume and application information, including employment history, educational history, and credentials/certifications, are subject to verification. EOE/Disabled/Veterans Statement We are an Equal Opportunity Employer. Each applicant for employment is considered solely on the basis of job qualifications, without regard to race, color, religion, sex, sexual orientation, genetic information, age, disability, national origin, veteran status, or any other classification protected by law. Acknowledgment This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the associate for this job. Duties, responsibilities, and activities may change at any time with or without notice.