Responsibilities JOB SUMMARY Help protect H-E-B resources - people and physical assets - in stores and on other properties. Monitor, analyze and track security activities from the Security Operations Center (SOC). KEY RESPONSIBILITIES & ESSENTIAL FUNCTIONS: - Processes and prioritizes emergency and non-emergency calls; determines the severity of situations and actions needed. - Applies knowledge of access control system and updates alarm pass codes for each location. - Proficiently uses video equipment to verify alarms and applies skilled knowledge to video management systems configuration. - Facilitates emergency action plans and disaster management protocol. - Maintains a health check of all fire, intrusion, camera, and access control systems to include ticketing and follow-up. - Monitors by video all entry and exit points for pedestrian and vehicle traffic on proprieties and facilities owned and operated by H-E-B. - Maintains constant contact with Security Partners and relevant law enforcement authorities during critical responses. - Performs related administrative duties such as maintaining logbooks and other record-keeping of location incidents. QUALIFICATIONS & KEY REQUIREMENTS: Intermediate support individual contributor position performing administrative or specialized tasks in support of daily business activities. Works under moderate supervision on mostly routine tasks but may deviate from or interpret standard procedures based on knowledge gained through learned experience. High school, vocational, or associate's degree. 2+ years of experience generally expected. - A high school diploma or equivalent - A related degree or comparable formal training, certification, or work experience preferred - 2+ years of security experience - Proficiency in MS Office - Solid verbal and written communication skills with ability to communicate effectively with diverse groups and apply appropriate judgment - Ability to remain calm in emergency situations - Ability to manage multiple priorities and shift focus between tasks - Ability to work with highly confidential information and pass annual background checks / random drug screens The responsibilities and essential functions outlined above describe the general nature and level of work assigned to this position. This is not an exhaustive list of all duties, responsibilities, and skills required. Duties and responsibilities may be modified at any time based on business needs. Employees may be required to perform other job-related tasks as requested by their supervisor, subject to reasonable accommodation. PHYSICAL DEMANDS & WORKING CONDITIONS: - Function in a fast-paced, retail and non-retail environment and make critical decisions with limited information - Travel by car or airplane with overnight stays, work extended hours (may work over 40 hours per week), weekends and holidays, and rotating schedules to include overnight shifts (mandatory) - Meet specific vision abilities including close vision, distance vision, peripheral vision, ability to discern colors, and work in a night setting (mandatory) - Manage multiple hours of computer work daily, sit for extended periods and accurately key information into data system - Maintain high personal hygiene standards and a neat and professional appearance - Regularly lift 20 lbs. or more The work environment characteristics described here are representative of those a Partner encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 05-26-2025 LPSEC3232