Security Operations Supervisor

Location: AdventHealth Orlando-601 EAST ROLLINS STREET, Orlando, 32803

All the benefits and perks you need for you and your family:

Benefits from Day One

Paid Days Off from Day One

Student Loan Repayment Program

Career Development

Whole Person Wellbeing Resources

Mental Health Resources and Support

Our promise to you:

Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

Schedule: Full Time

Shift : Night(6pm-6am)

The community you’ll be caring for: Orlando Campus

· Located on a lush tropical campus, our flagship hospital, 1,368-bed AdventHealth Orlando

· Serves as the major tertiary facility for much of the Southeast, the Caribbean and South America

· AdventHealth Orlando houses one of the largest Emergency Departments and largest cardiac catheterization labs in the country

· We are already one of the busiest hospitals in the nation, providing service excellence to more than 32,000 inpatients and 125,000 outpatients each year

The role you’ll contribute:

Actively participates in outstanding customer service and accepts responsibility in maintaining relationships that are equally respectful to all. Security Operations Center (SOC) personnel monitor Security Operations across all campuses of the AdventHealth Orlando central market 24 hours a day, and ensure ongoing emergency and routine incidents or situations are appropriately communicated, and/or elevated, to the appropriate line staff, Supervisors, Managers, and Administration as each situation requires. Under the direction of the SOC Manager, the SOC Supervisor is responsible for supervision of the Security Dispatcher, Biomed, Engineering, and Patient Transport operators and daily operational activities of the SOC. The SOC Supervisor ensures consistency and professionalism in communications with customers.

The value you’ll bring to the team:

Demonstrates, through behavior, AdventHealth Orlando’s core values of Integrity, Compassion, Balance, Excellence, Stewardship, and Teamwork.

· Maintains effective and efficient operation of the Security Operations Center by monitoring Security Dispatcher, Biomed, Engineering, and Patient Transport operators work performance, ensuring that routine and emergent calls are answered promptly, prioritized, and dispatched accordingly

· Mentors Security Dispatcher, Biomed, Engineering, and Patient Transport operators to cultivate a work environment with high standards, accountability, and employee engagement

· Develops and maintains working relationships with Security Leadership and Supervisors, and AdventHealth Orlando team members and partners

· Keeps the SOC Manager apprised of any significant incidents or matters involving the SOC and personnel

· Ensures supplies are available and equipment is in proper working order in the SOC

· Performs preliminary preventive maintenance and troubleshooting of security systems as required

· Coordinates scheduling of all Security Dispatcher, Biomed, Engineering, and Patient Transport operators for 24-hour operations

· Investigates and researches service delivery and performance related inquiries or complaints concerning the SOC

· Maintains proficiencies required of Security Dispatcher, Biomed, Engineering, and Patient Transport operators and works in the role of a Security Dispatcher, Biomed, Engineering, and Patient Transport operators as necessary or required based on periods of increased call activity, foreknown staffing availability, and special events

· Conducts on-the-job training and documents daily progress for newly hired Security Dispatcher, Biomed, Engineering, and Patient Transport operators in accordance with the SOC Training Program

The above statements reflect the general duties and responsibilities necessary to describe the principal functions of the job, as identified, and shall not be considered an exhaustive list of job responsibilities which may be inherent in the job. Responsibilities are subject to change.

Qualifications

The expertise and experiences you’ll need to succeed:

KNOWLEDGE AND SKILLS REQUIRED :

· Good verbal and written communication skills and working knowledge of English grammar and spelling

· Ability to supervise personnel and complete tasks and projects including organization, scheduling, and prioritizing work assignments

· Good technical computer knowledge and skills including, but not limited to, Windows, Word, Excel, Outlook, PowerPoint, Computer Aided Dispatch (CAD) software, CCTV, access control, alarm monitoring, etc. with ability to perform basic preventive maintenance and troubleshooting problems

· Ability to maintain good interpersonal relationships with professional attitude and verbally communicate and present effectively in a group setting among employees, visitors, and patients

· Personal qualities which set examples to others on maintaining good interpersonal relationships and professional attitude and conduct

· Ability to work effectively and make sound decisions in a fast-paced environment that includes frequent interruptions, changes in priorities, and under stress

· High security awareness while maintaining confidentiality in all matters pertaining to patients, visitors and employees

· Communications skills must focus on customer service by maintaining proper telephone and radio etiquette

KNOWLEDGE AND SKILLS PREFERRED :

· NA

EDUCATION AND EXPERIENCE REQUIRED :

· High school diploma or equivalent

· Minimum of three years of full-time experience in public safety communications or security communications

EDUCATION AND EXPERIENCE PREFERRED :

· Healthcare security, emergency management, military, fire/rescue, EMS, or law enforcement experience with heavy customer contact.

· Knowledge and experience in Hospital Incident Command System (HICS)

Associate degree in Criminal Justice, Business Administration, Information Management or equivalent program

LICENSURE, CERTIFICATION, OR REGISTRATION REQUIRED :

· N/A

LICENSURE, CERTIFICATION, OR REGISTRATION PREFERRED :

· International Association of Healthcare Security and Safety (IAHSS) Certified Healthcare Security Officer (CHSO)

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances. The salary range reflects the anticipated base pay range for this position. Individual compensation is determined based on skills, experience and other relevant factors within this pay range. The minimums and maximums for each position may vary based on geographical location.

Category: Security

Organization: AdventHealth Orlando

Schedule: Full-time

Shift: 3 - Night

Req ID: 25017838

We are an equal opportunity employer and do not tolerate discrimination based on race, color, creed, religion, national origin, sex, marital status, age or disability/handicap with respect to recruitment, selection, placement, promotion, wages, benefits and other terms and conditions of employment.