Job Description

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OVERVIEW/BASIC FUNCTION

 

Job duties include but are not limited to:

Provide our guests with 5-star ultra-luxury customer service thriving to always go the extra mile by being intuitive, refined and engaging. Assist hotel team with responsibility to ensure the protection of guests, patrons, and associates; their property, hotel property, building and grounds. Enforce hotel rules, regulations, and policies as well as the department’s rules, policies, and standards. Handles all guest interactions with the highest level of hospitality and professionalism; resolves customer complaints; assist customers with inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc. Respond to all emergency calls including Emergency Response team calls, Display complete knowledge of the fire/life System and all support systems, their functions and emergency response procedures. Patrol property noting and correcting safety, security, and fire hazards. Able walk/run upstairs carrying a fire extinguisher. Share duties in Security Operations Center with emergency and department phone monitoring, closed circuit television monitoring, alarm monitoring, vendor/solicitor/visitor access, lost & found, key control & light dispatching duties. Write comprehensive incident reports involving thefts, internal/external guest injuries, damaged property, unusual occurrences, normal patrolling results and conduct thorough investigations. Maintain report records, assist and follow-up on investigations. Patrol the interior, exterior and perimeter of property via foot and cart to preserve order and protect property and assets in different environmental situations. Provide basic security services, key control, guest, and function room lock problems/reprogramming, guestroom safe malfunctions, and lock out. Provide basic First Aid/CPR when needed. Project an image of friendliness, professionalism, and willingness to provide personalized services to all property guests, workers, neighboring businesses & hotel staff, whether over the phone or in person. Works harmoniously and professionally with co-workers and supervisors Maintain professional attitude when handling any crises. Be able to work with minimal supervision Maintain confidentiality of any & all guest information and pertinent hotel data.

 

 

QUALIFICATIONS

 

Experience. Experience as a Security Officer for a luxury or ultra-luxury property.

 

Education. High school or equivalent

 

General Skills:

Refined verbal and written communication skills CPR/AED/First Aid Certificates preferred At least 1+ years of security experience, preferably within a luxury or ultra-luxury hotel Strong problem-solving skills. Reading, writing and oral proficiency in the English language. Proficient in basic computer skills and able to perform job functions with attention to detail Strong communication and interpersonal skills. Must be flexible with schedule - Able to work weekdays, weekends, holidays, & any shifts dependent on business needs. Must maintain a high level of integrity at all times

Desired Qualifications & Skills

The Ideal candidate will:

Have luxury hotel experience Bilingual in Spanish Language both verbal & written First Aid/CPR & AED Certified Highly motivated & a self-starter