Job Description Summary

Maintain security and safety of the Hotel by touring the interior and exterior of the building and observing the physical plant and clientele for any possible hazardous situations.

Job Description

Key Job FunctionsPatrol all areas of the Hotel, including back areas, Garage, floors and outlets. Performs a minimum of 4 complete watch rounds each night, reporting all suspicious activity to the House DetectiveChecks and / or secures all meeting rooms, rest rooms and outletsPerforms the stairwell checklist each nightMakes vacant and out of order room checks as necessarySets up pool alarm each night and makes regular checks of pool areas Assist Bellmen, housemen, and Banquet as necessaryAssist House Detective by answering calls and acting as backupCheck any safety issues, report any cleaning problems, pick up trays and trash when necessary or report to appropriate departmentsAssist house detective by answering calls and acting as back upHas workable knowledge of uniformed officer and Front Door Officer's dutiesBe completely familiar with fire and emergency proceduresDeliver Passionate & Engaging Service to our GuestsYou will be passionate and truly engaged in taking care of our guests,  recognizing individual guests and anticipating their unique needs in order to exceed their expectationsYou will consistently deliver our GUEST model:Greet or welcome everyone, warmly with a smileUse eye and ear contact and guest’s nameEstablish/anticipate needsSolve and own all requests/complaintsThank everyoneBuild solid relationship with your Colleagues Treat colleagues with respect and dignityOther duties and responsibilities may be assigned. The employee is expected to work in other areas of the hotel when needed to assist operations to perform job duties not necessarily contained in this job description.

Qualifications and Skills

A candidate for this position must possess the following applicable knowledge, skills and abilities and be able to demonstrate and provide applicable examples to support his/her competency.

Track record of delivering exceptional guest or client experienceCommunication skills are utilized a significant amount of time for training and safety purposes, and when interacting with guests and associatesStrong communication skillsAppropriate professional appearance and demeanorAbility to read and comprehend simple instructions, short correspondence, and memosAbility to write simple correspondenceAbility to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organizationAbility to apply common sense understanding to carry out instructions furnished in written, oral, or diagram formAbility to deal with problems involving several concrete variables in standardized situationsMust be able to work flexible hours and rotating shifts if necessaryAbility to verbally and physically adjust to difficult situationsAbility to discreetly handle situations without guest inconvenienceAbility to comply with management policies as it dictates

Certificates, Licenses, Registrations

Ability to obtain a special Officer's permit from the New Orleans Police Department is helpfulValid Driver's license helpful to drive Gem Car

Education and/or Experience                                              

High school diploma, prior police, Guard Service and/or Hotel security experience. The ability to be qualified and certified in basic first aid and CPR as well as the ability to be qualified and certified in hand gun use if necessary.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to stand and walk for a long period of time. The employee is frequently required to use hands to finger, handle, or feel; reach with hands and arms and talk or hear. Must have physical stamina to maintain constant mobility. Must be able to physically defend the hotel, guest and employees against abuses. Must have normal (or corrected to normal) verbal skills, mobility, vision and hearing. The employee must occasionally lift and/or move up to 25 pounds.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is occasionally exposed to outside weather conditions and  night working hours. The noise level in the work environment is usually moderate and exposure to Bourbon Street noise level.

Additional Job Information/Anticipated

Pay Range

Benefits

Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including:

Medical, Dental and Vision InsuranceHealth Savings Account with Company Match401(k) Retirement Plan with Company MatchPaid Vacation and Sick DaysSonesta Hotel DiscountsEducational AssistancePaid Parental LeaveCompany Paid Life InsuranceCompany Paid Short Term and Long Term Disability InsuranceVarious Employee Perks and DiscountsHospital IndemnityCritical Illness InsuranceAccident Insurance

Sonesta is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.