Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve. We offer comprehensive benefits for most full-time positions, including medical, dental, and vision coverage, life insurance, a retirement plan, employee assistance programs, company discounts, perks, and more.

Allied Universal Services is currently seaking a Security Access Control Help Desk Specialist for a Tech site in Cupertino, CA.

Pay Rate : $30.00 / Hour

Job Schedule: Sunday - Thursday , 3:00 pm - 11:45 pm

Employment Type : Full Time

Location : Cupertino , CA

The Access Control Help Desk Specialist will be working in a corporate environment for Allied Universal Services. The AC Help Desk Specialist provides assistance and resolution globally to access issues that include, but are not limited to: responding to inquiries, assisting users in obtaining badge access, submitting requests, and comprehensive troubleshooting. Additional responsibilities include escalating priority system/software issues to the proper technical team, tracking device and access level changes, and the construction and maintenance of security maps and its resources.

Essential Job Function:Providebothgeneralandtechnicalsupportviatelephone/emailtoemployeesandcontractorsAbletoeffectivelytailorcommunicationandstyletodifferentaudiences,bothwrittenandverbalDemonstrate strong troubleshooting and problem-solving skills, emphasis on troubleshooting issues with badges, access levels, and access control hardware, or proven technical abilityEscalate and follow up on system issues with Application EngineersEnsure accuracy with security data across multiple systemsDraft securitydrawings fromproject data,installation notes,andredline drawingsComputerdraftingofdetailedfloorplansabroadRegular maintenance of security drawings using project documents from various Global Security teamsPerformregularauditsofsystemsoftwaretoensureaccuracyAbletoworkindependentlyandwithinateamondailytasksandprojectsPerformotherrelateddutiesasrequired

QUALIFICATIONS/REQUIREMENTS:

Driving Position : Must possess a valid DRIVER'S LICENSE with at least one year of driving experience, a clean driving record (no major violations within last 36 months, no more than 1 accident in last 24 months, no more than one minor moving violation in last 24 months), a minimum level of insurance as required by Company policy, and the ability to safely operate a vehicle required.
A valid Guard Card/License requiredMust have at least 1+ year of Security-related experience.Must have Customer Service experience.Must have Access Control experience.Have strong computer skills to operate innovative, wireless technology at client specific sitesAble to work in a fast-paced help desk environmentBe at least 18 years of age Possess a high school diploma or equivalent, or 5 years verifiable experiencePossess effective written and oral communication and interpersonal skills with ability to deal with all levels of personnel and the general public in a professional and effective manner

Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment.

As a condition of employment, employee must successfully complete a background investigation and a drug screen in accordance with all federal, state, and local lawsDisplay exceptional customer service and communication skillsQuicklearnerwhopossesseseffectivetimemanagement:theabilitytomultitask,prioritize,demonstrate excellent organizational skills and attention to detail is a mustAptitudeforacquiringskillsintechnicaltroubleshootingandeagernesstolearnandtakeonnewchallengesExperience in troubleshooting badge and access management issues, and Knowledge of security device programing and functionality is a PLUSPreferredexperienceinVidSys,Lenel,Excel,Filemaker,Intaglio,orequivalenttechnicalskillKnowledge of Mac computers preferredMustbeflexibleonschedule,includingavailabilityforweekendsandholidaysAbility to handle crisis situations at the client site, calmly and efficientlyAble to:Work in various environments such as cold weather, rain/snow or heatOccasionally lift or carry up to 40 poundsClimb stairs, ramps, or ladders occasionally during shiftStand or walk on various surfaces for long periods of time

PPO#14417

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com

If you have any questions regarding Equal Employment Opportunity, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.