At Bon Secours Mercy Health, we are dedicated to continually improving health care quality, safety and cost effectiveness. Our hospitals, care sites and clinicians are recognized for clinical and operational excellence. Job Summary: The Protective Services Officer provides internal and external safety/security functions to support the general safety of BSMH facilities to include participation in investigations and detentions when warranted. Protective Services officers are assigned to an area and respond to radio and/or telephone calls for routine and/or emergency assistance. Essential Functions: + Protects patients, visitors and employees by providing escorts, patrolling grounds, and mitigating environment of care safety hazards. + Deters criminal activity through routine patrols of all hospital property to include all parking lots and decks. + Enforces policies e.g. parking regulations, visitation policies, drug enforcement, and tobacco free/smoking policy. + Monitors hospital activity on closed circuit television to be alerted to any escalating situations that may require protective services involvement. Intervenes in patient, visitor and/or staff confrontations as appropriate. Documents all duties performed to include completion of daily activity logs and incident reports. + This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform other job-related duties as required by their supervisor, subject to reasonable accommodation. Education: High school diploma or GED (required) Vocational/Technical Degree (preferred) Required Licensing & Certifications: Valid driver’s license (required) BLS Basic Life Support – American Heart Association (required within 6 months of hire) Experience: 1-2 years of security, law enforcement, or military experience (preferred) Skills & Abilities: + Hard/Tech/Clinical Skills: ​Basic skills using Microsoft Word + Demonstrate proficiency in the use, maintenance, and safety protocols for defensive tools and restraint equipment (e.g., batons, handcuffs, body-worn cameras, soft restraints), in alignment with healthcare regulations and organizational policies. + Maintain strong technical skills in radio communication, report writing, surveillance systems, and access control software, with the ability to accurately document incidents and coordinate effectively with clinical teams and law enforcement. + Soft/Interpersonal Skills: Effective Communication, Active Listening, Empathy, Conflict Resolution Training: Non-Violent Crisis Intervention Training (Required within 6 months of hire) Job Title Default Job Title Default Protective Services Officer Unarmed Many of our opportunities reward* your hard work with: Comprehensive, affordable medical, dental and vision plans Prescription drug coverage Flexible spending accounts Life insurance w/AD&D Employer contributions to retirement savings plan when eligible Paid time off Educational Assistance And much more *Benefits offerings vary according to employment status All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you'd like to view a copy of the affirmative action plan or policy statement for Mercy Health – Youngstown, Ohio or Bon Secours – Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employers, please email recruitment@mercy.com . If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at recruitment@mercy.com