**Introduction** A career in IBM Consulting is rooted by long-term relationships and close collaboration with clients across the globe. You'll work with visionaries across multiple industries to improve the hybrid cloud and AI journey for the most innovative and valuable companies in the world. Your ability to accelerate impact and make meaningful change for your clients is enabled by our strategic partner ecosystem and our robust technology platforms across the IBM portfolio; including Software and Red Hat. Curiosity and a constant quest for knowledge serve as the foundation to success in IBM Consulting. In your role, you'll be encouraged to challenge the norm, investigate ideas outside of your role, and come up with creative solutions resulting in ground breaking impact for a wide network of clients. Our culture of evolution and empathy centers on long-term career growth and development opportunities in an environment that embraces your unique skills and experiece. **Your role and responsibilities** The CyberArk Operation Support Team Lead is a pivotal role responsible for overseeing and managing the day-to-day operations of the CyberArk environment. This position involves leading a team of support professionals, ensuring the availability, performance, and security of CyberArk solutions, and collaborating with cross-functional teams to deliver efficient privileged access management. Key Responsibilities: * Team Leadership: Supervise and mentor a team of CyberArk support professionals, fostering collaboration and skill development. * Operational Management: Oversee the operational aspects of CyberArk solutions, ensuring 24/7 availability, scalability, and optimal performance. * Incident Management: Lead the resolution of CyberArk-related incidents and problems, coordinating with technical teams and stakeholders to ensure timely and effective solutions. * Security Enhancement: Collaborate with the security team to implement and enhance security controls, policies, and procedures for privileged access management. * Performance Monitoring: Monitor system performance, conduct regular health checks, and proactively identify and address potential performance bottlenecks. * Patch and Upgrade Management: Plan and execute system upgrades, patches, and enhancements, ensuring minimal disruption to ongoing operations. * Documentation: Maintain thorough documentation of configurations, processes, and procedures related to CyberArk operations. * Vendor Management: Coordinate with CyberArk vendors for support, troubleshooting, and escalations to ensure timely issue resolution. * Continuous Improvement: Drive continuous improvement initiatives to enhance the effectiveness and efficiency of CyberArk operations. * Reporting: Generate regular reports on system performance, incident management, and operational metrics for management review. * Willing to work in 24/7 operations and project support activities **Required technical and professional expertise** Required Professional and Technical Expertise* * Proven experience in CyberArk operations and support, with a minimum of 4+years of hands-on experience. * Professional certifications such as CyberArk Certified Trustee (CCT) or Certified Delivery Engineer (CDE). * Strong knowledge of privileged access management concepts and CyberArk technologies. * Experience in organizations control, monitor, and secure privileged access across their IT infrastructure. * Good Exposure in endpoint * Analytics capabilities to identify unusual or suspicious activities related to privileged access. **Preferred technical and professional experience** * Leadership skills with the ability to guide and mentor a team effectively. * Problem-solving aptitude with a proactive approach to resolving technical challenges. * Strong communication skills for effective collaboration with cross-functional teams. * Detail-oriented mindset with a commitment to maintaining high standards. * Adaptability to changing requirements and a willingness to stay updated on emerging technologies IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.