Job Summary:As a Customer Success Manager, you will develop and maintain customer relationships that make our product value propositions a reality. Build and maintain strong relationships with our customers and understand their individual needs and goals as a core contributor of the team.  You will, elevate the customer journey by translating product insights into lasting relationships and harness your expertise in proactive collaborations, onboarding, and product evolution.
Job responsibilities:Drives product adoption, expansion, and retention activities to maintain a healthy customer baseConducts regular and proactive account meetings to share best practices, provides use case demonstrations to illustrate key product functionality, communicates future releases, and gathers feedback on the impact the product and its features have on our customers’ business needsGuides customers through the onboarding process and sets up the product according to customer requirements, leveraging a deep understanding of our products and their capabilities, including new features and other enhancementsTracks key success metrics and provides data and feedback to the Product team to inform new features and prioritiesRequired qualifications, capabilities, and skillsExperience or equivalent expertise in customer success roles in product or technologyDemonstrated ability to influence product adoption and customer retentionExcellent communication and interpersonal skills with the ability to effectively engage and influence stakeholders across all levelsProven ability to learn new technologies and teach it to othersPreferred qualifications, capabilities, and skillsExperience in a business to business (B2B) environment or as a colleague in a customer environment