The Role

Responsible for the design and implementation of effective employee benefits (including voluntary benefits, regional/pooling) programmes and the subsequent day-to-day
management of all client service activities. Responsible for financial performance including the delivery of retention, new from existing and new/new sales targets. Responsible for profitability of clients within your portfolio. Ensuring that you and/or Client Advocates are successful in negotiating profitable fee/commission levels with each client serviced by you. Responsible for actively cross selling existing clients. Responsible for developing referral prospects from your existing clients. Responsible for retention. Responsible for implementing and maintaining compliance systems in accordance with the Willis Excellence Model.

Key Tasks: Overall management/control/development of the employee benefits programmes for assigned clients which include the following aspects of Willis service:

Account Management

Effective planning/coordination/communication/delegation/motivation within team to work as a coordinated Group. Maximizing account profitability for each client by: Achieving optimum remuneration consistent with competitive premium
level as compared with services provided. Managing credit control Monitoring workload Developing the "total service programme" for each client by promoting the full range of Willis services where a need exists. Enhancing/building client relationships and getting to know clients including decision makers.
 

Account Administration

Ensuring that the following are current for each client: Client Data File(s) Client Service Status Record (BOR) Minutes of Clients Meetings Communications in accordance with Group Standards Files and process adopted are all WEM compliant

Claims Services

Timely claims analysis for major clients Ensuring prompt and satisfactory settlements in the event of losses Conducting regular reviews of all outstanding claims with the clients

General

Enhancing Company’s profile amongst clients Ensuring compliance with the requirements of Company’s Quality Standards Ensuring no Errors & Omissions claim arises out of clients. Credit control – follow up with clients on outstanding premium. Building carrier relationship Monitor/control workflow priorities in the team to ensure goals/target are achieved Assist/undertake any other duties as may be required.

Leadership 

Mentorship of team members in managing client deliverables and issues arising in specialized areas where precedence may not exist
 

The Requirements

Minimum of 5 years experience in a Health & Benefits consulting or brokerage role with at least 3 years of experience managing large clients, or from a C&B function in industrySCI Certificates preferred: M5, M9, HI, ComGI, BCP, PGIExcellent ability to communicate effectively with a strong focus on customer serviceGood oral and written communication skillsDeep knowledge of the Singapore vendor marketplaceTechnical proficiency in Singaporean employee benefitsBroad understanding of compliance issues related to local legislationProficiency in Microsoft Office (especially Excel and Word);Proficiency in English language
CompetenciesClient FocusInfluence and SellingResults FocusCollaborationThought Leadership and Innovation

Equal Opportunity Employer