Job Description An employer is looking for a Strategic Operations Specialist to sit at Joint Base Andrews. The responsibilities include coordinating with higher headquarters, developing strategies with AFDW/A6, and analyzing performance data. The role involves creating strategic briefs, supporting continuous process improvement, and enhancing service delivery and customer experience. Additionally, the specialist assists in quality management, identifies service trends, and supports the UX Manager in maintaining the companies Service Catalog and Quality of Service initiatives. Engaging stakeholders to ensure user-friendly services is also key. Compensation: $65/hr to $72/hr. Exact compensation may vary based on several factors, including skills, experience, and education. Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law. We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form (https://airtable.com/app21VjYyxLDIX0ez/shrOg4IQS1J6dRiMo) . The EEOC "Know Your Rights" Poster is available here (https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12ScreenRdr.pdf) . To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ . Skills and Requirements Secret Clearance Bachelor's degree with 8+ years of related experience, or Masters with 6+ years of related experience and 4+ years of experience supervising or leading teams or projects. 8+ years' experience with the US Air Force in cyber operations Minimum of two years of experience in quality assurance and/or process improvement. Prior experience working in the National Capital Region Exposure to BMC Remedy and its Digital Workplace Catalog. Prior experience in strategic planning Prior experience in policy development Strong oral and written communications skills Prior experience working in a commanders action group (CAG) Prior experience developing/maintaining a Service Catalog. Familiarity with the Headquarters Air Force staff organization. One or more of the following within 6 months after starting: Continuous Process Improvement certification or executive course, Information Technology Infrastructure Library (ITIL) Foundations certification Project Management Professional certification. null We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.