Job Description An employer is looking for a Transition Manager. In this role, the individual engages with project managers to ensure the smooth transition of IT services to operations, analyzing each service in the delivery pipeline to confirm operational support capabilities. They conduct transition meetings with stakeholders and advise program offices, service delivery managers, and project managers on necessary steps. Collaborating with user experience managers, they ensure timely advertising of new services. They drive continuous process improvement for service execution, fulfillment, and delivery, supporting quality management across all teams and work centers, including managed print services. They provide onsite support to work centers, assist in identifying and solving negative service trends, and support the development and maintenance of the company's Service Catalog. Additionally, they coordinate Quality of Service initiatives, support special projects, develop ITSM service request templates, and engage stakeholders to ensure the Service Catalog is user-friendly. They also assist in developing and executing training programs for both the Service Catalog and Service Fulfillment to ensure customer and technician proficiency. Compensation: $65/hr to $72/hr. Exact compensation may vary based on several factors, including skills, experience, and education. Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law. We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form (https://airtable.com/app21VjYyxLDIX0ez/shrOg4IQS1J6dRiMo) . The EEOC "Know Your Rights" Poster is available here (https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12ScreenRdr.pdf) . To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ . Skills and Requirements Secret Clearance BA/BS degree and 8 12 years of prior relevant experience or Masters with 6 10 years of prior relevant experience additional years of experience may be used in lieu of degree. Previous experience working with senior leadership and operations to manage projects from cradle to grave Two years of experience in quality assurance and/or process improvement. Exposure to BMC Remedy and its Digital Workplace Catalog. Prior experience working in the National Capital Region Prior experience developing/maintaining a Service Catalog. Familiarity with the Headquarters Air Force staff organization. Experience with Service Now with Service Now/Remedy migration a plus. One or more of the following within 6 months after starting: Continuous Process Improvement certification or executive course, Information Technology Infrastructure Library (ITIL) Foundations certification, Project Management Professional certification. null We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.