Job Title: Seasonal Guest Services – Part-Time / Non-Exempt

Location: Maggie Daley Park, Chicago, IL
Reports To: Operations Manager
 

Position Summary

Maggie Daley Park is seeking enthusiastic, guest-focused individuals to join our Seasonal Guest Services Staff for the winter ice-skating season. In this role, you’ll help create a fun, safe, and memorable experience for all visitors to the Ice-Skating Ribbon. Working under the direction of the Guest Services Leader, you’ll assist with on-ice and off-ice operations, support special events, and ensure excellent service is delivered throughout the guest experience.

Key Responsibilities

Greet guests warmly and provide friendly, professional assistance.

Share information about rink rules, skate rentals, park programs, and events.

Assist guests with skating support, including falls or balance concerns.

Monitor skaters to encourage safe behavior and enforce rink policies.

Report any incidents, injuries, or unsafe conditions to supervisors immediately.

Fit, distribute, and collect rental skates and helmets.

Maintain cleanliness and organization of the rental area and equipment.

Sanitize skates and gear as needed between uses.

Help keep warming tents, locker areas, and common spaces clean and inviting.

Manage lines, direct guest traffic, and promote efficient flow throughout the facility.

Assist with the setup and takedown of group activities, themed skate nights, and other park programming.

Contribute to a festive and inclusive atmosphere during special events.

Complete other job responsibility and duties as assigned.

Schedule Requirements

This is a seasonal, part-time position requiring availability during evenings, weekends, and holidays. Flexibility is essential during peak hours and events.

Qualifications

Excellent communication and interpersonal skills

Previous experience in customer service, recreation, or events is a plus

Ability to remain calm, professional, and helpful in fast-paced environments

Commitment to delivering an inclusive and welcoming experience for all guests

Ability to work in the cold and warm weather conditions

Physical Requirements

Frequent walking and standing; occasional sitting for extended periods

Ability to lift and move up to 30 pounds regularly

May be required to physically assist guests in the event of a fall or emergency

Reasonable accommodations will be made in accordance with applicable laws.

Compensation: $20.00/hour

Benefits

Paid Leave Accrual

Sick Time Accrual

401(k) eligibility upon meeting program requirements

How to Apply

All applications must be submitted through our official online system. If you need a reasonable accommodation during the application process, please contact us at 312-235-7148.

Recruiter Contact

Maggie Szot – HR Manager
Phone: (312) 235-7148

Maggie Daley Park is proudly managed by ASM Global, the world’s leading venue management and services company. ASM Global is an Equal Opportunity/Affirmative Action Employer. We strongly encourage applications from Women, Minorities, Individuals with Disabilities, and Protected Veterans. We are a VEVRAA Federal Contractor.