Job Title: Seasonal Guest Services – Part-Time / Non-Exempt Location: Maggie Daley Park, Chicago, ILReports To: Operations Manager Position Summary Maggie Daley Park is seeking enthusiastic, guest-focused individuals to join our Seasonal Guest Services Staff for the winter ice-skating season. In this role, you’ll help create a fun, safe, and memorable experience for all visitors to the Ice-Skating Ribbon. Working under the direction of the Guest Services Leader, you’ll assist with on-ice and off-ice operations, support special events, and ensure excellent service is delivered throughout the guest experience. Key Responsibilities + Greet guests warmly and provide friendly, professional assistance. + Share information about rink rules, skate rentals, park programs, and events. + Assist guests with skating support, including falls or balance concerns. + Monitor skaters to encourage safe behavior and enforce rink policies. + Report any incidents, injuries, or unsafe conditions to supervisors immediately. + Fit, distribute, and collect rental skates and helmets. + Maintain cleanliness and organization of the rental area and equipment. + Sanitize skates and gear as needed between uses. + Help keep warming tents, locker areas, and common spaces clean and inviting. + Manage lines, direct guest traffic, and promote efficient flow throughout the facility. + Assist with the setup and takedown of group activities, themed skate nights, and other park programming. + Contribute to a festive and inclusive atmosphere during special events. + Complete other job responsibility and duties as assigned. Schedule Requirements This is a seasonal, part-time position requiring availability during evenings, weekends, and holidays. Flexibility is essential during peak hours and events. Qualifications + Excellent communication and interpersonal skills + Previous experience in customer service, recreation, or events is a plus + Ability to remain calm, professional, and helpful in fast-paced environments + Commitment to delivering an inclusive and welcoming experience for all guests + Ability to work in the cold and warm weather conditions + AED/CPR Certified Physical Requirements + Frequent walking and standing; occasional sitting for extended periods + Ability to lift and move up to 30 pounds regularly + May be required to physically assist guests in the event of a fall or emergency + Reasonable accommodations will be made in accordance with applicable laws. Compensation: $20.00/hour Benefits + Paid Leave Accrual + Sick Time Accrual + 401(k) eligibility upon meeting program requirements How to Apply All applications must be submitted through our official online system. If you need a reasonable accommodation during the application process, please contact us at 312-235-7148. Recruiter Contact Maggie Szot – HR ManagerPhone: (312) 235-7148 Maggie Daley Park is proudly managed by ASM Global, the world’s leading venue management and services company. ASM Global is an Equal Opportunity/Affirmative Action Employer. We strongly encourage applications from Women, Minorities, Individuals with Disabilities, and Protected Veterans. We are a VEVRAA Federal Contractor.