Job Title: Seasonal Guest Services – Part-Time / Non-Exempt Location: Maggie Daley Park, Chicago, ILReports To: Operations Manager Position Summary Maggie Daley Park is seeking enthusiastic, guest-focused individuals to join our Seasonal Guest Services Staff for the winter ice-skating season. In this role, you’ll help create a fun, safe, and memorable experience for all visitors to the Ice-Skating Ribbon. Working under the direction of the Guest Services Leader, you’ll assist off-ice operations, support special events, and ensure excellent service is delivered throughout the guest experience. Maggie Daley Park is open 7 days a week in all types of weather. Rain, Snow and Sunshine. All Applicants need to be extremely reliable, dedicated and punctual. References will be checked. Key Responsibilities + Greet guests warmly and provide friendly, professional assistance. + Share information about rink rules, skate rentals, park programs, and events. + Encourage safe behavior and enforce rink policies. + Report any incidents, injuries, or unsafe conditions to supervisors immediately. + Fit, distribute, and collect rental skates and helmets. + Maintain cleanliness and organization of the rental area and equipment. + Sanitize skates and gear as needed between uses. + Help keep warming tents, locker areas, and common spaces clean and inviting. + Manage lines, direct guest traffic, and promote efficient flow throughout the facility. + Assist with group activities, themed skate nights, and other park programming. + Contribute to a festive and inclusive atmosphere during special events. + Complete other job responsibility and duties as assigned. Schedule Requirements + Starting October 1st through April 1st; this is a seasonal, part-time position + Maggie Daley Park is open 7 days a week 8am-10pm. ALL Holidays + Applicants must be available to work early mornings, weekdays, evenings and Weekends + Ability to work the following Shift(s): 7:30AM-1:30PM, 10:30AM-4:30PM, and 4:00PM-10:30PM . Qualifications + Excellent communication and interpersonal skills + Expert knowledge in all types of sizing for hockey and figure skates, familiar with European Sizes. Ability to swap out sizes quickly without assistance + Expert Ability to tie and lace skates quickly + Expert Ability to use technology to check in participants + Expert Ability to clearly and quickly explain to patrons the online reservation process + Expert Ability to multi-task and maintain a friendly tone during chaotic busy times + Previous experience in customer service, recreation, or events is preferred + Commitment to delivering an inclusive and welcoming experience for all guests + Ability to work in the cold and warm weather conditions + AED/CPR Certified + Reliable Transportation, in all types of weather. Physical Requirements + Frequent walking and standing; occasional sitting for extended periods + Ability to lift and move up to 30 pounds regularly + May be required to physically assist guests in the event of a fall or emergency + Reasonable accommodations will be made in accordance with applicable laws. Compensation: $20.00/hour Benefits + Paid Leave Accrual + Sick Time Accrual + 401(k) eligibility upon meeting program requirements How to Apply All applications must be submitted through our official online system. If you need a reasonable accommodation during the application process, please contact us at 312-235-7148. Recruiter Contact Maggie Szot – HR ManagerPhone: (312) 235-7148 Maggie Daley Park is proudly managed by ASM Global, the world’s leading venue management and services company. ASM Global is an Equal Opportunity/Affirmative Action Employer. We strongly encourage applications from Women, Minorities, Individuals with Disabilities, and Protected Veterans. We are a VEVRAA Federal Contractor.