Job Title: Seasonal Guest Services Leader – Part-Time / Non-Exempt

Location: Maggie Daley Park, Chicago, IL
Reports To: Operations Manager
 

Position Overview

Maggie Daley Park is looking for energetic, guest-focused individuals to join our team as Seasonal Guest Services Leaders for the winter skating season. This part-time role is essential in delivering a fun, safe, and welcoming experience for all visitors to the park’s iconic ice-skating ribbon. The ideal candidate is a confident skater with strong leadership and communication skills, and a passion for hospitality and public engagement.

Core Responsibilities

Act as the primary point of contact for guest questions, concerns, and escalated issues.

Foster a warm, inclusive, and positive environment for all guests and team members.

Respond quickly and professionally to incidents, injuries, or guest concerns, maintaining a calm and helpful demeanor.

Monitor guest traffic flow, signage, and access points to ensure safety and efficiency across rink operations.

Lead, support, and supervise seasonal Guest Services staff throughout scheduled shifts.

Provide on-the-job training, guidance, and support for new and returning staff.

Assist with scheduling, team check-ins, and daily task assignments.

Promote strong team communication, accountability, and a high standard of customer service.

Support the daily operations of skate rentals, ticketing, and overall guest logistics.

Maintain cleanliness and organization across rental areas, service counters, and warming zones.

Assist with inventory management and restocking of operational supplies.

Report facility or equipment issues to the Operations Manager promptly.

Help coordinate and execute special events, group bookings, and themed skating nights.

Lead event setup, guest coordination, and post-event breakdown alongside staff.

Complete other job responsibility and duties as assigned.

​Schedule Requirements

This is a seasonal, part-time position requiring availability during evenings, weekends, and holidays. Flexibility is critical, especially during peak operating times and special events.

Qualifications

Previous experience in a leadership or supervisory role, ideally in guest services or recreation

Excellent communication and interpersonal skills

Ability to stay composed and professional in fast-paced, high-energy environments

Commitment to creating a safe, enjoyable, and inclusive experience for all guests

Ability to work in the cold and warm weather conditions

Physical Requirements

Frequent walking, standing, and occasional sitting for extended periods

Ability to lift or move up to 30 pounds regularly

May need to assist guests physically in the event of a fall or emergency

Reasonable accommodations will be provided for individuals with disabilities as required by law.

Compensation: $24.00/hour

Benefits

Paid Leave Accrual

Sick Time Accrual

401(k) eligibility upon meeting eligibility

To Apply

All applicants must apply through our official online system. For individuals requiring reasonable accommodations during the application process, please contact: 312-235-7148.

Recruiter Contact:
Maggie Szot – HR Manager
Phone: (312)-235-7148

Maggie Daley Park is managed by ASM Global, the world’s leading venue management and services company. ASM Global is proud to be an Equal Opportunity/Affirmative Action Employer, strongly encouraging applications from Women, Minorities, Individuals with Disabilities, and Protected Veterans. We are a VEVRAA Federal Contractor.