8:00am-4:30pm/Monday-Friday

Staples is business to business. You’re what binds us together.

When joining our Supply Chain team, you can feel right away that people are at the heart of what we do. You’ll be surrounded by a team who is looking to make an impact on our customers, our community, and each other. By pairing innovative technology with dynamic employees, we create smarter, more efficient ways to deliver for customers. Our network of distribution, fulfillment, fleet, furniture installation and professional teams work together in fun and safe environments to deliver state-of-the-art products, services and expertise to our customers.

What you will be doing:

In your role as a Service Technician, you will be essential to the success of Staples Supply Chain as we provide professional and knowledgeable technical support to our customers. You will service and maintain business equipment such as warewash equipment, dish machines, floor care and carpet care equipment. You will have direct contact and communication with customers, providing them with technical information and support. Your responsibilities will also include testing new equipment, detecting malfunctions, repairing machines, keeping records of service calls and parts used, maintaining inventory, and completing necessary paperwork for billing manufacturers for services provided as well as warranty work. You will also help determine service call and installation priorities.

Service and maintain business equipment such as: warewash equipment, dish machines, floor care and carpet care equipment.Direct contact and communication with customersResponsible for communication with customers on technical informationContinually seek new methods and techniques for repairing and installing equipmentTest new equipment and ensure functionalityDetect malfunctions and repair machines immediatelyKeep records and document service calls and parts usedMaintain inventoryComplete the necessary paperwork for billing manufacturers for services provided as well as warranty workHelp determine service call and installation priorities

What You Bring to the Table:

Ability to manage time, meet deadlines, and efficiently maintain the proper functionality of equipmentSound understanding of technical aspects of the equipment, including the ability to detect malfunctionsAbility to know and understand warranty processesAbility to maintain a clean driver's license and drive safely and courteously in all kinds of weather and road conditionsAn ability and willingness to maintain the cleanliness of the vehicle, including performing pre-trip vehicle inspections and reporting any maintenance concernsExcellent communication skillsA team player with a positive attitudeStrong focus on customer serviceExcellent communication skillsAble to work independently at customer sitesDemonstrated ability to handle and solve challenges and demonstrate initiative

What’s needed: Basic Qualifications:

High School diploma and/or Certificate from a Vocational / Technical school1+ years of mechanical and/or electrical troubleshooting experienceComputer literate with basic knowledge of networkingElectronic & mechanical experience/aptitudeValid driver's license with a safe driving record

Preferred Qualifications:

Basic plumbing skillsBasic electronic circuits testing skills

We Offer:

Competitive Pay:  $18.90-$25.94/hour Based on ExperienceAbility to earn additional compensation through our Safety Program.Receive a pair of work shoes after 30 days.112 Hours of PTO and Holiday Schedule (7 observed paid holidays + 1 floating holiday)Inclusive culture with associate-led Business Resource Groups Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more!  

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Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, age, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.