SCUK Head of Financial Support

Country: United Kingdom

Santander Consumer Finance (SCUK) is one of the UK’s Leading Motor Finance companies and we are currently looking for a Head of Financial Support to be responsible for defining and delivering the strategy for the full Arrears cycle and corresponding operational units (from early arrears to recovery and/or write off).

This position is based in Redhill with at least 12 days a month in the office. Representation at ExCo will be required once a month for a departmental update.

As Head of Financial Support, you will report directly to the SCUK CEO and this is a certified role.

Please note this role is a hybrid role with at least 3 days a week in the Redhill office. Remote workers will not be considered.

Responsibilities will include:

Develop and maintain an integrated, consistent approach to risk management in full compliance with the established Risk Management frameworksCreate a proactive culture that enables the identification, assessment, management and reporting of Operational risks and ensures that effective controls are implemented and operatedMaintains awareness of SCUK’s Risk Appetite and ensures Operational policies and procedures and control environments are designed to operate within itSets the tone from the top in line with the Santander Blueprint and behavioursPromotes the exchange and development of knowledge and experience within the Group; encouraging others to act as a coach, mentor, trainer or project tutorLeads the development of a culture focused upon providing an excellent quality service to customers and stakeholdersEnsure the Arrears functions operate effectively in adherence to all relevant internal policies and legislative/regulatory guidelinesDrive and lead a culture of good customer outcomes customers fairly ensuring behaviours, all policies and processes are reflective of the principles of conduct risk as outlined by the FCAReview agreed strategy to implement tactical and longer-term plans ensuring required actions are completed with required changes, whilst maintaining and improving the delivery of existing servicesProactively monitors progress and ensures availability of required resources and skills, initiating corrective actions as requiredResponsible for the annual budgeting process and effectively manage the departmental budget of approx. £6mEnsure team’s activities are contained within the cost budgets and proactively identifies shortfalls or opportunities and initiates appropriate responsesRepresentation is required to all Customer Operations activities performed by SCUK as Servicer to our JV relationships (where their operations are in-sourced to SCUK)Adhering to our commitment to Consumer Duty ensuring we put our customers’ needs first and set higher and clearer standards of consumer protection

What we’re looking for:

Extensive knowledge regarding the full arrears cycle metrics and processes including repossession and remarketing.In-depth understanding of Dialer technologies and operational and quality measuresExpertise in the successful management of open bidding processes in the bad debt sale space and the relationship with investorsSignificant professional experience and understanding of the motor finance industryExperience in leading a large multi-functional, high performing team to reach their full potentialSignificant demonstrable experience in managing a large budget and controlsIdentification and Management of the customer expectations using appropriate mediums including Customer Surveys and additional 2 way communication mediumsAbility to make balanced risk-based decisions within own and departmental delegated authority.Ability to interact with and influence industry bodies and regulators at the highest level.Significant experience of the Regulatory environment associated with consumer credit activities.Proven experience of interacting with Executive Directors and Board Members on equal terms.Extensive experience of acting as a change agent, leading and managing change programmes and working proactively to make organisational change happenProven ability to establish personal credibility by building and maintaining trust and confidence with management teams and proactively contributing to organisational success

We have a range of benefits available which include:

Competitive salary of £100 - 110K dependent on experience30 days holiday per annum, plus bank holidaysAnnual bonus based on personal and company performanceCar allowancePrivate medical coverGenerous pension contributionsEmployee assistance programmeSharesave schemeGym passes at a reduced rate for 3,000 gyms, leisure centres etc

Inclusion

At Santander we’re creating a thriving workplace where all colleagues feel they belong and are supported to succeed.  We all help to make Santander a workplace that celebrates diversity and attracts, retains and develops the most talented and committed people through living our values of Simple, Personal, and Fair.

At Santander Consumer Finance we have a zero-tolerance approach to discrimination, bullying, harassment (including sexual) or victimisation of any kind.

What are the next steps:

If you are interested in this role and believe you have the skills, experience, and knowledge then we’d love to hear from you. Please go ahead and click apply which will take you through some questions and allow you to submit your CV and covering letter.