Role Description: Scrum master is responsible for serving as a key enabler of high-performing Agile teams. Will work closely with Product Owners, Developers, and cross-functional teams to drive Agile adoption, facilitate delivery, and remove impediments that slow progress. will help deliver customer-centric, innovative solutions at scale. will champion a culture of collaboration, transparency, and continuous improvement across squads while maintaining alignment with strategic business and technology objectives.   ​ Experience and qualification: • Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field. • Minimum of 3 years of experience as a Scrum Master or Agile Practitioner in tech organisations. • Strong understanding of Agile frameworks (Scrum, SAFe, Kanban) and Agile-at-scale environments. • Experience working in technical product teams with knowledge of SDLC, CI/CD practices, and DevOps collaboration. • Proficiency with Agile tools like Jira, Azure DevOps (ADO), Miro, or similar. • Excellent facilitation, conflict-resolution, and stakeholder management skills. • Strong analytical thinking, communication, and emotional intelligence.   ​ Specific knowledge: • Professional certifications such as Certified Scrum Master (CSM), SAFe Scrum Master (SSM), PSM I/II, or equivalent. • Experience with hybrid project management (Agile + Waterfall/PRINCE2) is a plus. • Understanding of user-centred design principles and product development lifecycle • Understanding of Agile metrics, agile contracting, and cross-team collaboration in a Scaled Agile Framework (SAFe) environment   ​ Individual skills:     • Excellent leadership and management skills, including the ability to motivate and inspire teams.     • Strong analytical and problem-solving skills.     • Excellent communication and interpersonal skills, both written and verbal.     • Ability to work effectively under pressure and meet tight deadlines.       • Attention to detail and a commitment to driving results. ​ Mindset & behaviours: • Growth mindset and a passion for continuous learning. • Strong servant leadership qualities—motivating and inspiring teams to reach their full potential. • High emotional intelligence and ability to adapt communication to different audiences. • Proactive problem-solver with a people-centric and outcome-oriented approach.   Responsibilities: • Facilitate Agile ceremonies (Daily Stand-ups, Sprint Planning, Reviews, Retrospectives) and ensure adherence to Agile principles (Scrum, SAFe, or hybrid Agile models). • Guide the team and organisation in Agile best practices, embedding Agile ways of working across the product development lifecycle. • Drive Agile maturity and team performance through ongoing coaching, mentoring, and identifying areas of improvement. • Shield the team from distractions and external disruptions, ensuring focus and commitment to sprint goals. • Track, analyse, and report on key Agile metrics such as velocity, burn-down/up charts, and team health indicators to inform decisions and optimise performance. • Collaborate with Product Owners to ensure a refined and well-prioritised backlog that aligns with business goals and customer needs. • Coordinate with the technical development team, DevOps, QA, product, design, and other technical stakeholders to maintain efficient delivery pipelines. • Actively manage dependencies, risks, and blockers, and escalate when necessary while maintaining strong alignment across teams and departments.   Powered by JazzHR