Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services.  Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results.  We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions.  Join our dynamic team and make your mark on the payments technology landscape of tomorrow. 

Purpose

As a Scrum Master, you will be a servant leader for cross-functional, agile development Teams.  You will work with the business owner and product team to turn the vision for new products into clear stories and requirements, with developers and QA analysts to produce the software, and with Operations to manage regular deployments of software releases.  You will foster an environment of collaboration and communication while reinforcing our culture of transparency, integrity, and accountability.  You will jump in and contribute where the Team has needs, whether it be removing impediments, writing documentation, analyzing requirements, supplemental testing, or adding value in your own, unique way.  In short, you will be the ultimate servant leader accountable for maximizing the value provided by the team, including team throughput and productivity.

This position supports several small development Scrum teams assigned to building complex POS terminal (embedded) applications and services. The successful candidate will have a technical background, possess excellent logic and problem-solving skills, and possess a drive to make a difference. They will be participating in enforcing the rules of Scrum, removing impediments from their teams while promoting self-management, and constantly improving our standards of work.

Overall

Is a subject matter expert on Scrum and Agile practices with the ability to train non-Agile team members on best practicesMust be self-motivated and capable of managing multiple priorities and tasks as delegatedServe as liaison between technical and non-technical departmentsCommunicate with other management, developers, product managers and technical support specialists on product issuesMust be a team player with the ability to work within a collaborative environment

Supporting the Development team

Organize and facilitate project planning, daily stand-ups, reviews, retrospectives, sprint and release planning, demos and other Scrum-related meetingsTrack and communicate team velocity and sprint/release progressMaintain process documentationEnsure the development teams are practicing the core agile principles of collaboration, prioritization, team accountability, and visibilityAssist in the estimation of project resources and participants needed to achieve project goals.Ability to effectively prioritize and execute tasks in a high-pressure environmentDrive to continuously improve the team’s process

Supporting the Product Manager

Assist as needed with backlog maintenanceAssist with internal and external communication, improving transparency, and radiating informationAssist with prioritization and resolution of defects/bugs

Supporting the Product Team

Assist team with making appropriate commitments through story selection, task definitionParticipate proactively in developing and maintaining team standards, tools, and best practicesFacilitate discussion and conflict resolutionEmpower the team to self-organize

Supporting the Delivery Manager

Provide metrics (through Jira) to the Delivery manager. Some of the metrics include the number of defects found in QA and Class A, their classification, trends, etc.Work with the Delivery manager on project priorities, product backlog, and sprint logsWork with the Scrum teams, Product Manager and the Development Manager to make sure the projects are delivered on time with high quality keeping the Product Team happy.

Required Qualifications

Bachelor's degree in a technical field or combination of relevant education and experienceUnderstanding of Agile methodologiesExcellent interpersonal skills and ability to work with diverse personality typesAbility to understand technical issues at a basic levelUnderstanding of Agile software development methodologies, values, and proceduresAbility to work independently with limited supervision and with other department personnelMust have exceptional communication, organization, and time management skillsMust be self-motivated as well as creative and efficient in proposing solutions to complex, time-critical problemsStrong analytical and problem-solving skills with a high attention to detailExcellent communication skills in English, including both writing and speaking

Preferred Qualifications

Financial Technology experience a plusExperience in Jira highly preferableScrum Master Certification - (Certified Scrum Master (CSM), Professional Scrum Master (PSM1), PMI Agile Certified Practitioner (PMI-ACP) or SAFe Agilist (SA) depending on certifying organization)Competency with Google Suite applications and other collaboration tools.

Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact jobs@globalpay.com.