At Zelis, we Get Stuff Done. So, let’s get to it! A Little About Us Zelis is modernizing the healthcare financial experience across payers, providers, and healthcare consumers. We serve more than 750 payers, including the top five national health plans, regional health plans, TPAs and millions of healthcare providers and consumers across our platform of solutions. Zelis sees across the system to identify, optimize, and solve problems holistically with technology built by healthcare experts – driving real, measurable results for clients. A Little About You You bring a unique blend of personality and professional expertise to your work, inspiring others with your passion and dedication. Your career is a testament to your diverse experiences, community involvement, and the valuable lessons you've learned along the way. You are more than just your resume; you are a reflection of your achievements, the knowledge you've gained, and the personal interests that shape who you are. Position Overview We're looking for an experienced Scrum Master to guide our teams in adopting and continuously improving best-in-class Agile practices. This role is perfect for a tactical problem-solver who embodies the servant leadership mindset, always ready with a "how can I help" attitude that can jump in and fill gaps to keep our teams focused on delivering value. You'll also be firm in holding teams accountable to their commitments and working agreements, and you'll confidently navigate the hard discussions through challenges and pushbacks. You'll be instrumental in fostering an environment where Agile principles thrive. You'll coach, mentor, and facilitate teams in their journey towards self-organization and high performance, utilizing a range of methodologies including, but not limited to: Scrum, Kanban, Extreme Programming (XP), Scaled Agile Framework (SAFe), Large-Scale Scrum (LeSS), Scrum@Scale, and Nexus. What You'll Do: + Champion Agile Adoption: Lead teams through implementing and refining Agile methodologies, ensuring practices are tailored to their needs and goals. + Facilitate Team Effectiveness: Organize and facilitate Agile ceremonies (e.g., daily stand-ups, sprint planning, retrospectives, demos), making sure they're productive and engaging. + Remove Impediments: Proactively identify and eliminate obstacles that hinder team progress, acting as a dedicated problem-solver to keep development flowing smoothly. + Coach and Mentor: Provide guidance and support to team members on Agile principles, roles, and practices, fostering a culture of continuous learning and improvement. + Drive Continuous Improvement: Encourage and implement feedback loops and process adjustments to enhance team performance, quality, and delivery predictability. + Promote Collaboration: Foster a highly collaborative and transparent environment within and across teams. + Ensure Accountability: Firmly but fairly hold teams accountable to their working agreements, commitments, and established Agile practices. + Keep Teams Organized: Ensure the team's work is well-structured and visible, helping them manage their backlog and workflow efficiently. + Fill Operational Gaps: Step in as needed to assist with various team operations, such as backlog refinement, stakeholder communication, or project coordination, allowing the team to maintain focus on development tasks. + Manage Difficult Conversations: Confidently engage in and manage challenging discussions with leaders and stakeholders, advocating for the team and Agile principles. + Report on Progress: Provide clear and concise updates on team progress, impediments, and metrics to relevant stakeholders. What You'll Bring to Zelis: + Proven experience leading multiple teams in an Agile environment. + Deep understanding and practical experience with various Agile frameworks (e.g., Scrum, Kanban, XP, SAFe, LeSS, Scrum@Scale, Nexus). + Exceptional servant leadership skills, with a demonstrated ability to empower teams and prioritize their needs, always asking, "How can I help?" + Strong problem-solving abilities and a proactive, hands-on approach to tackling challenges. + Excellent communication, facilitation, and interpersonal skills, including the ability to manage tough discussions effectively. + Infrastructure Technical Acumen, an ability to engage with engineering teams on technical impediments and translate technical work into agile deliverables. + Ability to adapt quickly to changing priorities and operate effectively in a dynamic environment. + A firm yet empathetic approach to holding teams accountable and reinforcing working agreements. + Relevant Agile certifications (e.g., CSM, CSPO, SAFe Agilist) are a plus. Please note at this time we are unable to proceed with candidates who require visa sponsorship now or in the future. Location and Workplace Flexibility We have offices in Atlanta GA, Boston MA, Morristown NJ, Plano TX, St. Louis MO, St. Petersburg FL, and Hyderabad, India. We foster a hybrid and remote friendly culture, and all our employee's work locations are based on the needs of the position and determined by the Leadership team. In-office work and activities, if applicable, vary based on the work and team objectives in accordance with Company policies. Equal Employment Opportunity Zelis is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. We welcome applicants from all backgrounds and encourage you to apply even if you don’t meet 100% of the qualifications for the role. We believe in the value of diverse perspectives and experiences and are committed to building an inclusive workplace for all. Accessibility Support We are dedicated to ensuring our application process is accessible to all candidates. If you are a qualified individual with a disability or a disabled veteran and require a reasonable accommodation with any part of the application and/or interview process, please email TalentAcquisition@zelis.com . Disclaimer We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities, duties, and skills from time to time. Zelis is modernizing the healthcare financial experience across payers, providers, and healthcare consumers. We serve more than 750 payers, including the top five national health plans, regional health plans, TPAs and millions of healthcare providers and consumers across our platform of solutions. Zelis sees across the system to identify, optimize, and solve problems holistically with technology built by healthcare experts – driving real, measurable results for clients. Zelis maintains a transparent, fee-free recruitment process. All genuine offers originate from our Talent Acquisition team using the “@zelis.com” domain. We do not use WhatsApp or personal emails for recruitment. Forward any suspected fraud to verify-offers@zelis.com for prompt investigation. Thank you for staying vigilant.