Scrum Master Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world. **Job Description** **Job Title: Scrum Master** **Location: [Los Angeles, CA - Hybird]** **Employment Type: [Full-Time]** **Experience Level: 5+ Years** **Job Summary:** We are seeking a highly skilled and experienced **Scrum Master** to lead agile delivery for Salesforce Service Cloud implementations. The ideal candidate will have a strong background in Agile methodologies, hands-on experience with Salesforce platforms, and the ability to manage multi-vendor, distributed teams in a dynamic environment. **Key Qualifications:** + 5+ years of experience as a Scrum Master, preferably in **Salesforce environments** + Proven experience managing **Salesforce Service Cloud** implementations + Experience working in **multi-vendor and distributed team** environments + Familiarity with agile tools such as **Rally** + Excellent written and verbal communication skills + Deep understanding of **Agile frameworks** (Scrum, SAFe, Kanban) + Strong **facilitation, conflict resolution** , and interpersonal skills + Understanding of the **Salesforce ecosystem** (data models, releases, sandboxes, DevOps is a plus) + Knowledge of **change management, deployment processes** , and governance in Salesforce programs + **Project Management** experience is a plus **Responsibilities:** + Serve as Scrum Master for one or more **Salesforce teams** across Service Cloud modules + Facilitate all **Agile ceremonies** (Daily Stand-ups, Sprint Planning, Sprint Review, Retrospectives) + Maintain **sprint velocity** , manage **burndown charts** , and track **team KPIs** + Collaborate with **vendor teams, internal stakeholders** , and Product Owners to manage dependencies and priorities + Proactively identify and remove **impediments** to delivery + Ensure adherence to **Agile/Scrum principles and values** + Support Product Owner in **backlog grooming** and **user story refinement** + Act as a **servant leader and agile coach** to the team and stakeholders + Foster **transparency, continuous improvement** , and effective collaboration across cross-functional teams + Communicate **progress, blockers, and dependencies** to leadership and PMO + Align sprints and releases with **enterprise Salesforce program goals** , timelines, and quality standards **Preferred Certifications:** + Certified Scrum Master (CSM) + Professional Scrum Master (PSM) + SAFe Agilist or equivalent Agile certification + Salesforce certifications (optional but preferred) **Life at Capgemini** Capgemini supports all aspects of your well-being throughout the changing stages of your life and career. For eligible employees, we offer: Flexible work Healthcare including dental, vision, mental health, and well-being programs Financial well-being programs such as 401(k) and Employee Share Ownership Plan Paid time off and paid holidays Paid parental leave Family building benefits like adoption assistance, surrogacy, and cryopreservation Social well-being benefits like subsidized back-up child/elder care and tutoring Mentoring, coaching and learning programs Employee Resource Groups Disaster Relief **Salary Transparency Disclaimer** Capgemini discloses salary range information in compliance with state and local pay transparency obligations. The disclosed range represents the lowest to highest salary we, in good faith, believe we would pay for this role at the time of this posting, although we may ultimately pay more or less than the disclosed range, and the range may be modified in the future. The disclosed range takes into account the wide range of factors that are considered in making compensation decisions including, but not limited to, geographic location, relevant education, qualifications, certifications, experience, skills, seniority, performance, sales or revenue-based metrics, and business or organizational needs. At Capgemini, it is not typical for an individual to be hired at or near the top of the range for their role. The base salary range for the tagged location is $ 115000 - $ 120000 /yearly. This role may be eligible for other compensation including variable compensation, bonus, or commission. Full time regular employees are eligible for paid time off, medical/dental/vision insurance, 401(k), and any other benefits to eligible employees. Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law. **Disclaimer** Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law. This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodations do not pose an undue hardship. Capgemini is committed to providing reasonable accommodations during our recruitment process. If you need assistance or accommodation, please get in touch with your recruiting contact. Click the following link for more information on your rights as an Applicant Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem. Ref. code: 299420 Posted on: Aug 7, 2025 Experience Level: Experienced Professionals Contract Type: Permanent Location: San Francisco, US Brand: Capgemini Professional Community: Software Engineering Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.