Sales & Client Management (SCM) Consultants work in conjunction with Sales to facilitate new and renewal business and drive revenue. This role will provide information to Sales on general sales-related matters and policy and procedural issues and act as a liaison between Sales Operations and internal departments within Thomson Reuters. In addition, this role will support Sales and Sales Operations management to achieve the business’ objectives.

From a Pre-Sales perspective, the SCM Consultant will partner and Support Sales and Client Managers with:

·       General sales-related matters, commercial policy, and procedural questions

·       Order Writing and Pricing

·       System/Tool Assistance

·       Content and Product Information

·       Temporary Access Agreements

·       Support overall data quality process, standards and management

·       Liaise with all Sales, Commercial Excellence, Order Processing, CX Digital and marketing groups to ensure continued sales operations alignment and engagement

About the Role:

·       Assist Sales personnel in meeting and exceeding their goals.  Serve as a primary resource for sales to understand content/product offerings, policies, order processing, credit, promotions, incentives and procedures for all pre-sale issues

·       Be available for question from Sales and Client managers via phone, email and chat

·       Keep channels of communication open between Sales/Management and internal departments

·       Act as an information resource and assist in problem solving all issues

·       Provide feedback best practices to sales and internal departments to facilitate the development of new products and promotions

·       Consult with management on the effect of policies and procedures by assisting in developing and implementing policy and procedure changes in a fair and consistent manner.  Ensure that profitable business is being secured on behalf of the company

·       Provide direction for sales and implementing policies and procedures. Serve as a consultant on best practices and knowledge sharing on new products and promotions

·       Provide direction on order capture tool, exception tool and other policies, procedures, promotions, etc.

 About You:

Education:

·       4 Year College degree, relevant major preferred (Business, Marketing, Communication or other liberal arts programs)

Experience:

·       Two years sales or account management experience in direct sales environment preferred

·       Demonstrated proficiency managing initiatives and project management experience

Knowledge:

·       Comprehensive knowledge Thomson Reuters products/processes

·       Strong knowledge of SAP, Excel, MS Office Systems

Skills:

·       Must be adept at problem solving and communicating with the field, account management, customers, and internal management

·       Solid understanding and experience with detailed technology projects

Detailed focused

Understand technology requirements, concepts and structure for testing technical solutions

·       Ability to work in a team environment as well as independently with minimum supervision

·       Excellent problem-solving and analytical skills with the ability to apply knowledge and creativity to resolve standard and complex client issues, improving service offerings

·       Strong organizational and prioritization skills with attention to detail

·       Ability to adapt to dynamic and fast paced work environment

·       Strong communication skills (written, verbal, interpersonal); must be service oriented

·       Ability to troubleshoot and make appropriate decisions based on knowledge of business objectives

·       Work well independently and as part of team

·       Confident, helpful, customer-oriented phone presence required

·       Proven ability to take on multiple projects and see them to completion successfully

#LI-CS3

What’s in it For You?

Hybrid Work Model: We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected.

Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance.

Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.

Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.

Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together.

Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.

Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.

About Us

Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news.

We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.

As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace.

We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law. More information on requesting an accommodation here.

Learn more on how to protect yourself from fraudulent job postings here.

More information about Thomson Reuters can be found on thomsonreuters.com.