**What you'll bring to the team** **🎓✨ Now Hiring:** **Schools & Group Coordinator** 📍 _Location: [Your Attraction Name]_ 💼 _Department: Sales & Guest Services_ 💰 _Pay: Competitive | Schedule: Flexible, including weekends and holidays_ Are you a people person who loves planning, organizing, and creating unforgettable guest experiences? 🌟 Do you thrive in a fast-paced, dynamic environment where no two days are the same? Then **SEA LIFE** (part of Merlin Entertainments) wants to hear from you! 🐠🎉 We’re on the lookout for a friendly, organized, and proactive **Schools and Group Coordinator** to manage our group reservation process and deliver exceptional guest service from first contact to the final wave goodbye. 👋🎟️ **Qualifications & Experience** 🧭 **What You'll Do:** As a key part of our Guest Experience and Sales team, you'll take the lead on coordinating school and group visits, ensuring a smooth, fun, and educational experience from start to finish. Here's what your day-to-day might include: 🧑‍🏫 **Group Coordination & Guest Relations** + Handle all aspects of the group booking process — from initial inquiry to on-site welcome + Provide timely information and support to schools, tour operators, and group leaders + Be the smiling face that welcomes groups upon arrival 👋😊 + Respond to guest questions and inquiries via phone and email 📞💬 📊 **Sales, Strategy & Organization** + Cultivate and maintain strong relationships with schools and group clients + Drive new and repeat business through effective communication and follow-ups 💼📈 + Support on-site operations during special events, promotions, and peak periods + Maintain accurate records, contracts, and revenue reports 📋💻 + Attend trade shows and client meetings as needed to promote the attraction 🎯 **Project Management & Teamwork** + Coordinate sales calls and presentations + Develop schedules and event checklists to ensure seamless execution + Collaborate with internal teams to improve attraction experiences for groups + Support campaign analysis and help develop educational initiatives **🎓** **What We’re Looking For:** ✅ Strong communication and organizational skills ✅ Friendly, professional, and comfortable working with a wide variety of guests ✅ Detail-oriented and great at juggling multiple priorities ✅ Proficient in Microsoft Office (Word, Excel, Outlook, Access) ✅ Team player who thrives in a dynamic, fast-paced environment ✅ Positive attitude and adaptable to change 🎓 **Education & Experience** + High school diploma or GED required + College degree preferred + 2+ years in customer service or group sales; call center experience a plus **🔧** **Extra Points If You Have:** + Event planning or hospitality experience 🎪 + Experience with CRM systems or booking software + Familiarity with working in attractions, museums, or educational settings **🕒** **Work Schedule & Conditions:** + Mostly Monday–Friday, but flexibility is key — some weekends, holidays, and early mornings may be required + Must be comfortable sitting, standing, walking, and using a computer for extended periods + May require occasional local travel + Ability to lift up to 10 lbs with or without accommodation + Work may be indoors or outdoors with varying temperatures and noise levels 🌡️🎢 **🌍** **Everyone Matters at Merlin** At **Merlin Entertainments** , we believe in the magic of diversity, inclusion, and belonging. 🌈 We welcome people from all backgrounds and walks of life, and we’re committed to building a team that reflects the guests we serve. If you need any accommodations to apply or interview, please reach out — we’re happy to help! 📧 Contact: **NAPeopleHUB@merlinentertainments.biz** **🚀** **Ready to Make Magic Happen?** If you’re excited about building relationships, making people smile, and being part of an energetic, guest-focused team, we want you on board! 📝 **Apply now and bring your talent to one of the world’s most exciting family attractions!** 🌟 **Benefits** 🎉 **Benefits of Joining Merlin Entertainments!** 🎉 🏥 Excellent Health Care Options: Comprehensive medical, dental, and vision coverage. 🌴 Outstanding Paid Time Off (PTO): Enjoy well-deserved breaks to recharge! 🎢 Merlin Magic Pass: Free entry for friends and family to our amazing parks & attractions. 🎡 🏆 Recognition Programs and Rewards: Celebrate your achievements and hard work! 💼 401(k) Program: Save for the future with company matching contributions. 📚 Tuition Reimbursement Programs: Get support for further education and career growth. 🚀 Numerous Learning and Advancement Opportunities: Grow your skills and advance your career with us! Ready to be a part of the magic? Apply today and start your adventure with Merlin Entertainments! 🌟✨ **Pay Range** USD $22.00/Hr. Submit a Referral (https://careers-na-merlinentertainments.icims.com/jobs/9346/schools-and-group-coordinator/job?mode=apply&apply=yes&in\_iframe=1&hashed=-1834381883) At Merlin we welcome the world to our magical attractions and resorts every day and we want to reflect that same multicultural mix inside our business too. We strive to create an inclusive and diverse workplace where people can be themselves, have the same opportunities and thrive together. Because at Merlin, everyone matters! Together, we work to create a workplace where everyone feels valued, no matter their age, race, gender, disability or sexual orientation. Although we understand that we'll always be learning and growing, we aim to be the most inclusive and flexible employer in our industry. **Location (Country-State-City)** _US-MA-Somerville_ **Job ID** _2025-9346_ **Employment Type** _Full-Time_ **Offer/Contract Type** _At Will (US Only)_ **Location Name** _LEGO Discovery Center Boston_