Scheduling Supervisor Transdev in Denver, Colorado is hiring a Scheduling Supervisor to lead and support teams responsible for scheduling and verification operations. We’re looking for an experienced, detail-oriented leader who thrives in a fast-paced environment and is passionate about team development, operational efficiency, and delivering excellent customer service. This role is ideal for someone who can manage day-to-day staffing needs, ensure contract compliance, and contribute to continuous improvement in a collaborative call center setting. Transdev is proud to offer: + Competitive compensation package of minimum $26.50 – Maximum $27.50 Benefits include: + Vacation: minimum of two (2) weeks + Sick days: up to 6 days + Holidays: 8 standard + Other standard benefits: 401(k) retirement plan, medical, dental and vision, life insurance, short-term disability, voluntary long-term disability. Benefits may vary depending on location policy. The above represents the standard Corporate Policy. Responsibilities + Manage, evaluate, train, hire, and discipline staff for both departments/teams + Schedule and manage staff to meet performance objectives and ensure compliance with contractual requirements + Become proficient with scheduling and verification software, procedures, and processes to support, coach, and direct staff + Research and respond to customer complaints and commendations as required under contract, maintaining a minimal level of complaints. Includes the ability to professionally communicate with call center staff, RTD, other contractors, and customers (of required) to resolve or address issues. + Track and manage employee attendance including benefit time usage + Represent the department to the RTD, customers, and contractors. Be actively engaged as a contributing member of the call center management team. + Review, analyze, and make recommendations for operational procedures. Manage processes for productivity and accuracy. Qualifications + Leadership role, either supervisor or lead in previous positions. + Experience or familiarity with paratransit services and basic requirements, including role of ADA + Strong computer/technical skills and ability to learn new systems. + Experience with software used for paratransit operations or similar experience + Ability to multi-task and work comfortably in a fast-paced environment and maintain focus on deliverables + High attention to detail + Excellent verbal and interpersonal skills + Excellent judgment and problem-solving skills + Experience with Microsoft tools, primarily email, Excel, Word, and PowerPoint. + High school diploma or GED equivalent; college experience preferred Physical Requirements: The essential functions of this position require the ability to: * Sit for extended periods (up to 6–10 hours per day) * Push and pull objects up to 10 pounds, occasionally throughout the workday; occasionally bend, kneel, or crouch to files or equipment stored at ground level Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Transdev complies with federal and state disability laws and makes reasonable accommodations for applicants and candidates with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, please contact us.jobs@transdev.com Drug-free workplace: Transdev maintains a drug-free workplace. Applicants must: * Be eligible to work in the United States without requiring sponsorship now or in the future (if based in the U.S.). * Successfully pass a pre-employment drug screen. About Transdev: Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles. Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev – the mobility company – empowers the freedom to move everyday thanks to safe, reliable, and innovative solutions that serve the common good. Find out more at www.TransdevNA.com or watch an overview video at https://youtu.be/ilO5cv0G4mQ The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status. California applicants: Please Click Here for CA Employee Privacy Policy Job Category: Operations Management & Supervisory Job Type: Full Time Req ID: 5972 Pay Group: DVF Cost Center: 52924 The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request. Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law. Drug-free workplace If based in the United States, applicants must be eligible to work in U.S. without restrictions for any employer at any time; be able to pass a drug screen and background check. California applicants: Please Click Here for CA Employee Privacy Policy. About Transdev Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles. Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev – the mobility company – empowers the freedom to move every day thank to safe, reliable, and innovative solutions that serve the common good. Find out more at http://www.TransdevNA.com or watch an overview video.