At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day.

                        

We all have the power to help, heal and change lives — beginning with our own. That’s the power of the Cleveland Clinic Health System team, and The Power of Every One.

                                    

Job TitleScheduling & Pre-Registration Representative I

                        

LocationDover

                    

FacilityUnion Hospital

                     

DepartmentAdmitting And Registration-Cleveland Clinic Union Hospital

                      

Job CodeU99906

                     

ShiftDays

                       

Schedule9:00am-5:30pm/8:30am-5:00pm

                       

Job Summary

                         

Job Details

Join Cleveland Clinic Union Hospital and experience world class healthcare at its best. Located in Dover, Ohio, the award-winning not-for-profit Union Hospital serves the communities of eastern Ohio. Here, you will be part of a talented, compassionate, and driven team of caregivers, work with state-of-the-art technology and provide stellar patient care.  

In our Finance Division, caregivers use their knowledge and skills every day to provide exceptional customer service for billing and scheduling needs. As a Scheduling and Pre-Registration Representative, your work supports our mission to offer the best experience possible by securing timely, appropriate payment for services and various related tasks. Every day, you can help patients feel supported and appreciated, offering a unique opportunity to positively impact your community. 

A caregiver in this position works days from 8:30 – 5:00PM or 9:00AM – 5:30PM. 

A caregiver who excels in this role will:  

Provide a comprehensive set of business, financial and appointment-related services during the pre-access process or before the patient presents for a service via the phone.  

Perform pre-registration for diagnostic testing and surgeries by contacting patients via telephone and completing an accurate interview to obtain demographic, insurance, medical and financial information.  

Utilize an estimator tool to provide patients with an estimate of out-of-pocket expenses prior to the date of service.  

Provide scheduling, registration and cash collection access in Epic.  

Communicate with patients via outbound and inbound calls.  

Maintain productivity and quality standards.  

Function as a Super User and act as a resource for training new caregivers.  

Crosstrain to staff all areas of the department and rotate to different locations/hospitals as needed.  

Minimum qualifications for the ideal future caregiver include:  

High School Diploma/GED 

Two years of experience in a customer facing role with in-person/phone contact OR Associate’s Degree and one year of experience OR Bachelor’s Degree.  

Basic PC software application knowledge  

Ability to use multiple data systems 

Demonstrated knowledge of medical terminology sufficient to understand physician orders or completion of a course within one year 

Our caregivers continue to create the best outcomes for our patients across each of our facilities. Click the link and see how we’re dedicated to providing what matters most to you: https://jobs.clevelandclinic.org/benefits-2/ 

Physical Requirements:

Ability to communicate and exchange accurate information. 

Ability to perform work in a stationary position for extended periods.  

Ability to work with physical records or operate a computer or other office equipment.  

In some locations, ability to travel throughout the hospital system.  

In some locations ability to move up to 25 lbs.

Personal Protective Equipment:

Follows Standard Precautions using personal protective equipment as required. 

                       

The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our caregivers and applicants for employment in our tobacco free and drug free environment. All offers of employment are followed by testing for controlled substance and nicotine. All offers of employment are follwed by testing for controlled substances and nicotine. All new caregivers must clear a nicotine test within their 90-day new hire period. Candidates for employment who are impacted by Cleveland Clinic Health System's Smoking Policy will be permitted to reapply for open positions after one year.

Cleveland Clinic Health System administers an influenza prevention program. You will be required to comply with this program, which will include obtaining an influenza vaccination on an annual basis or obtaining an approved exemption.

Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic Health System facility. 

Please review the Equal Employment Opportunity poster. 

                  

Cleveland Clinic Health System is pleased to be an equal employment employer: Women / Minorities / Veterans / Individuals with Disabilities