**University of Pittsburgh Physicians is hiring a full-time Scheduling Coordinator for the Trauma, ACS, Burn department at UPMC Mercy. This position is a Monday-Friday, daylight position. This is your opportunity to join a growing team!** **Responsibilities:** + Request assistance from nurses, medics, APPs and/or MD, if there is a question of severity of illness or symptoms. + Answer incoming calls in a timely and efficient manner. + Back up medical records technician in creating, maintain and retrieve patient records. + Oversee the preparation and coordination of all correspondence related to private patients, research patients and referring physicians. + Restate patient appointment details and collect appropriate pre-visit information, as needed. + Enter information into the EPIC or EMR system. + Respond to requests for general information and screens incoming calls referring them to appropriate individuals. + Generate form letter to patients. + Instruct patient or family member/significant other concerning available services and programs for financial assistance and pertinent general patient information. + Schedule all new and returning patients with appropriate physicians or teams. + Function as intermediary and receptionist in the office of the Manager to include greeting visiting physicians, patients, representatives of pharmaceutical companies and equipment manufacturers. + Responsible for ordering and managing office supplies inventory. + Responsible for scheduling of patients. + Provide coverage in absence of department secretaries. + Courteously respond and follow up with physician request in scheduling. + Provide statistical data to physicians when requested. + Maintain both self and work area in a manner consistent with a professional environment. + Schedule patient appointments utilizing automated scheduling system and provides back up in entering orders into the clinical support system. + Ensure the security, safekeeping and timely return of all records which are retrieved and provided to requesters for review. + Greet patients and others, answer telephone calls and deliver messages to the staff. + Assist the Manager in supervision and coordination of the activities of the secretarial staff of the department. + Maintain a positive attitude characterized by caring, concern and support for patients, visitors, medical staff and co-workers. Demonstrate, on a consistent basis, the behaviors which comprise The Basics of Service Excellence. + Schedule all return patient appointments and extraneous testing upon discharge from the outpatient department. + Demonstrate thorough knowledge of the programs and services of the UPMC Health + Type correspondence, memoranda, reports, forms, etc. for the staff when necessary. + Complete appropriate forms, consistent with insurance requirements and follows up on any incomplete or inaccessible information to assure a completed record. + Act as a reference for any patient questions, handles when possible and follows up to assure that each patient inquiry has been satisfied. + Promote the use of those services to consumers. + Assure that the release of information is handled following the laws of confidentiality. + Observe both Health System and departmental policies and procedures. + Schedule all evaluations in a timely and efficient manner. + Appropriately interact with nurses, medics, physicians and other office support. + Assure phone contact with patients and referring physician/office regarding essential follow up in a timely and professional manner. + Gather and record demographic, financial and insurance information on each patient/family member/guarantor during the initial intake interview which may take place either in person or over the phone. + Some functions may also be delegated to other secretaries as deemed necessary. + Provide assistance to all patients and families. + System and the ability to access those services. + Photocopy correspondence and documents as requested. + Provide clinic scheduled when requested by physician or clinic staff. + B.A. degree and 1 year of experience in a related fiscal/admission/registration function; or 2 years of college, business school education, or medical secretary training and 1-2 years of experience; or equivalent combination of education and experience required. + Knowledge of third-party health care coverage and familiarity with medical terminology are required, including an understanding of Blue Cross, Medicare, Medical Assistance and commercial insurance coverage for hospitalization and outpatient service. + Excellent written and verbal communication skills are required. + Experience in guest relations is preferred. Experience with computer-based systems preferred. + Must function well under stressful conditions. **Licensure, Certifications, and Clearances:** + Act 34 **UPMC is an Equal Opportunity Employer/Disability/Veteran**