Job Description:We are seeking a Scheduling Coordinator to enhance our Contact Center and IHT customer handoff during the appointment scheduling process. The aim is to improve missed SLAs, missed appointments, ensure 100% entitlements, and enhance customer experience by interacting with an onshore scheduler.

Qualifications:

1-3 years of customer service experience.Proficiency in schedule planning and Microsoft Office.Experience with Oracle.Experience in utilities such as HVAC, EMS (Ambulance, 9-11 Dispatchers, Police Dispatchers).

ResponsibilitiesCall customers to schedule appointments for the IHT team based on claims created by the contact center.Create appointments in Oracle and assign them to technicians according to territories, skillset, and availability.Confirm the customer's service address, phone number, and gather all necessary details for the technician to successfully complete the appointment.Contact customers within one hour of claim creation and assign to third-party contractors if IHT cannot meet the SLA or if the appointment is outside of IHT's scope of work.Work Environment

This role offers a dynamic work environment with two shifts available: Monday through Friday. 1st shift from 7:00 AM to 3:30 PM and 2nd shift from 10:30 AM to 7:00 PM. The brand new office is located in Naperville and features a gym, basketball court, coffee shop, convenience store, modern pit-style layout, great energy on the floor, and a kitchen area with a soda machine.

Pay and Benefits

The pay range for this position is $20.00 - $22.00/hr.

Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a hybrid position in Naperville,IL.

Application Deadline

This position is anticipated to close on Aug 11, 2025.

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\n\nAbout Aston Carter:\n

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

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The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.

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