At Bon Secours Mercy Health, we are dedicated to continually improving health care quality, safety and cost effectiveness. Our hospitals, care sites and clinicians are recognized for clinical and operational excellence. **Mercy Health Outpatient Rehab - Mercy Clermont** Full Time Days Reports to the department Site supervisor and is responsible for front office functions for the OP Rehab locations. Tasks include all patient scheduling, Pre-Service insurance verification, authorization and Medicare cap tracking as well as POS collections and customer service. Responsible for scheduling a wide variety of Rehab patients in a computer-based scheduling system. Responsible for patient charge reconciliation ensuring accuracy for continued revenue stream. Performs clerical support for the therapy department, including organization and sanitation of the waiting room and front office patient facing space. Essential Functions + Leadership Skills: Has primary responsibility for scheduling system maintenance & communication. Is the point person for channeling communication to the lead scheduler and or the manager for production & delivery of reports. Possesses discretion with needs to consult higher administration regarding problems and or issues + Technical/Clinical Skills: Maintains patient confidentiality and proficient on a computer. Maintains an atmosphere of professionalism. Maintains schedule related to scheduling policy. Utilizes troubleshooting skills to resolve patient scheduling issues/conflicts. + Teamwork and Communications: Under the direction of the Director/designee, acts as the central figure for routine and emergency case information inter and intra departmentally. Establishes and maintains effective interpersonal relationships. Assists with orientation of new employees and performs other duties deemed necessary by management. + Professional/Educational: Attends educational and other required programs, maintains personal grooming and attire consistent with policy and maintains job specific competencies. + Performance Improvement: Actively participates in individual and unit/facility performance improvement. **Qualifications** High school diploma or GED Previous experience in health care setting preferred. Basic computer skills, typing skills, and knowledge of medical terminology. Ability to manage the scheduling of surgical procedures. Many of our opportunities reward* your hard work with: Comprehensive, affordable medical, dental and vision plans Prescription drug coverage Flexible spending accounts Life insurance w/AD&D Employer contributions to retirement savings plan when eligible Paid time off Educational Assistance And much more *Benefits offerings vary according to employment status All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you'd like to view a copy of the affirmative action plan or policy statement for Mercy Health – Youngstown, Ohio or Bon Secours – Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employers, please email recruitment@mercy.com . If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at recruitment@mercy.com