ProMedica Flower Hospital is located in Sylvania OH, a suburb of Toledo, OH.  Among being located in one of the area's most beautiful landscapes, Sylvania offers a high-quality lifestyle for its residents with Sylvania’s public school as one of the finest in the region, rated as “Excellent” by the state of Ohio. There are many outdoor activities to enjoy at our nationally recognized Pacesetter Park, along with music and entertainment found at Centennial Terrace and Downtown Sylvania, and the LPGA annual tournament.  The Flower Hospital campus is a 311-bed facility that houses the Hickman Cancer Center, ER Trauma Center, and is the regional leader for inpatient adult psychiatric services. 

Position Summary: 

Responsible for communications, initiation of processing of medical records, patient appointments, telephone triage and other general clerical duties as required.  Competent to care for patients of all ages to include pediatrics, adolescence, adults and geriatrics.

ACCOUNTABILITIES
 

Greet all incoming patients, register, and check patient into the Cancer Center using EMR. Verifies patients’ demographic information, copies, and updates insurance card, and completes any registration details in the EMR needed to schedule the patient in the Cancer Center.

Schedule or reschedule patient appointments as directed by physician orders and testing guidelines, observe for scheduling conflicts.

Promptly assist physician in obtaining patient information. Effectively communicates physician special needs.

Answers incoming department calls in a professional timely manner, directs calls appropriately, takes complete and accurate phone messages for incomplete incoming calls and documents and routes phone messages in the EMR to appropriate persons when required.

Process requests for medical records, transfers, insurance inquiries using appropriate authorizations. Ensures current information is available and updated into the EMR prior to the next clinical visit.

Coordinate off site chart storage and chart retrieval fi applicable to Cancer Center

Ensure staff work areas are clean, orderly and appropriately stocked.

Help maintain Joint Commission standards and readiness within the department at all times.

Help cover shifts for other oncology office locations as needed.