Position Purpose:
This primary purpose of this position is to coordinate and schedule external appointments participants according to participant needs and care plan designed by the interdisciplinary team. Will work closely with the transportation department, participants, caregivers, and center staff.
What you will do:
Maintain accurate participant schedules, including service details as per care plans.
Notify managers of scheduling changes requiring a physician's order.
Record scheduling updates daily and respond promptly to participant referrals.
Coordinate with all departments involved in participant appointments.
Ensure nursing completes participant education before appointments.
Use electronic scheduling systems.
Track training and medical clearances for agency personnel.
Review agency invoices for accuracy and forward for approval.
Create EPIC authorizations and transportation appointments.
Remind participants/caregivers of appointments.
In the absence of the manager, review agency invoices for accuracy of billed agency hours and forwards onto the Nursing leader for approval, if applicable.
Create EPIC authorization, transportation appointment, escort appointment, etc.
Minimum Qualifications:
High School Diploma or equivalent required.
Associate degree preferred.
1 year scheduling experience.
Previous medical scheduling experience strongly preferred.
1 year experience with a frail or elderly population, or appropriate training upon hiring.
One year of customer service experience serving as the first point of contact via email/phone/in person strongly preferred.
Strong customer service, organizational and conflict management skills
Excellent written and verbal communications skills and flexibility to adapt to ongoing change and changing priorities.
Proficiency with Microsoft product suite (MS Word, Excel, Power Point, etc.); basic knowledge and experience with electronic mail and calendaring system.
Ability to use other software as required to perform the essential functions of the job.
Position may require 10% of travel within the Centers geographic region.
Position Highlights and Benefits:
Comprehensive benefit including 1st Day medical coverage, dental, vision, paid time off, 403B and educational assistance.
Supportive environment with a patient-centered focus.
Opportunities for professional development.
Ministry/Facility Information
Trinity Health PACE, provides high-quality care to seniors in the communities we serve. Our interdisciplinary team offers comprehensive services, allowing seniors to remain independent at home.
We are guided by core values of reverence, commitment, safety, justice, stewardship, and integrity.
Our Commitment
Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.