Build your future with Sovos.

If you're seeking a career where innovation meets impact, you've come to the right place. As a global leader, Sovos is transforming tax compliance from a business requirement to a force for growth while revolutionizing how businesses navigate the ever-changing regulatory landscape.

At Sovos, we're dedicated to more than just solving compliance challenges -- we're committed to making a positive and lasting difference in everything we do. Our teams operate on the modern edge of digital technology, working not only to solve complex business challenges but also to enrich our personal, professional, and local communities.

Our purpose-built systems provide the tools you need to thrive in a world where governments demand increased visibility, faster reporting and greater control over business processes. Excited about the possibilities? So are we!

Don't worry if you don't check all the boxes -- apply anyway! We're focused on hiring the right people, not just the "right" resume. It's not about what you've done elsewhere; it's all about what you're capable of doing here.

The Work You'll Do:

The Scaled Customer Success Manager proactively engages with customers to ensure they get value out of Sovos products and services. The Customer Success Manager is an internal advocate for Sovos customers, provides access to Sovos resources and assists with implementing the resolution to issues. The Customer Success Manager is the primary point of contact with our customers and assists with coordinating other internal teams – including Sales, Marketing, Product Management and Client Operations.

More specifically, you will:

Understand business priorities, technology landscape and internal stakeholders Conduct recurring business reviews Monitor Customer Health, including risk indicators and opportunities for growth Develop and facilitate Engagement Plans, including coordinating resources for training and projects to improve adoption Promote available content – including webinars, best practice guides, user guides, and the Sovos online portal Reinforce important communications about Sovos products, including releases Drive renewal readiness through internal coordination and customer communication Facilitate escalation management and issue resolution Ensure responses to customer inquiries Build and maintain strong working relationships with colleagues in sales, client operations, product management and marketing to cultivate cooperation in customer priorities Participate in the implementation of select projects and initiatives Provide feedback to continuously improve processes and programs Deliver and participate in training on new topics; serve as mentor to newer team members

What We Need From You

1-2 years' experience in customer-facing roles (ex. services, support, sales) preferred Ability to manage strict deadlines and work independently Effective communication skills at all levels – including with senior management and technical personnel Essential Job Functions: Interact effectively with teammates, colleagues and customers Comprehend and communicate complex concepts Concentrate, analyze and resolve complex problems

What Does Sovos Offer You?

The tools to enhance your life - because we want you to enjoy your life outside of work and inside!

Flexible Time-Off Comprehensive Health benefits Meal Vouchers to assist with food expenses Bi-Weekly Meeting Free Days Mentoring Programs Globally recognized Training and Development programs Virtual English Club through Rosetta Stone, and more!

Sovos is an equal opportunity employer committed to providing an environment that celebrates diversity and where equal employment opportunities are available to all applicants and employees. We do not discriminate against race, color, religions, national origin, age, sex, marital status, physical or mental disability, veteran status, gender identity, sexual orientation, or any other characteristic provided by law. At Sovos, all employees are encouraged to bring their whole selves to work.

Company Background

Sovos is a global provider of tax, compliance and trust solutions and services that enable businesses to navigate an increasingly regulated world with true confidence. Purpose-built for always-on compliance capabilities, our scalable IT-driven solutions meet the demands of an evolving and complex global regulatory landscape. Sovos' cloud-based software platform provides an unparalleled level of integration with business applications and government compliance processes.

More than 100,000 customers in 100+ countries -- including half the Fortune 500 -- trust Sovos for their compliance needs. Sovos annually processes more than three billion transactions across 19,000 global tax jurisdictions. Bolstered by a robust partner program more than 400 strong, Sovos brings to bear an unrivaled global network for companies across industries and geographies. Founded in 1979, Sovos has operations across the Americas and Europe, and is owned by Hg and TA Associates. For more information visit http://www.sovos.com and follow us on LinkedIn and Twitter.