By Light Professional IT Services LLC readies warfighters and federal agencies with technology and systems engineered to connect, protect, and prepare individuals and teams for whatever comes next. Headquartered in McLean, VA, By Light supports defense, civilian, and commercial IT customers worldwide.
Position OverviewOur customer is the Defense Information Systems Agency (DISA) and acts as the provider of GIG/Defense Information System Network (DISN) services to its customers, the department of Defense (DoD) and national security organizations.
This position directly supports the DISA-provided GIG capabilities and services in the 24x7 DISA Global Operations Center (DGOC).
Responsibilities Create and update tickets utilizing DISA ticketing applications to aid in customer problem tracking and resolution in all aspects of the network integral to our clients Baseband, IF and RF communications.Monitor network events and element management failures in real-time on a 24x7x365 basis. Perform IP network support to include configuration of routers, switches, firewalls and voice equipment.Perform IP satellite modem support to include configuration and issue of option/boot/RSP files. Remotely access and de-access customers into the IP/SATCOM networksWork with DoD SATCOM Gateway facilities and deployed operators to troubleshoot and resolve SATCOM and IP network issues. Verify equipment is operating in the baseline configuration. Remotely provide global equipment configurations at DoD SATCOM Gateways utilizing the Satellite Access Authorization (SAA) and Gateway Access Authorization (GAA). Required Experience/Qualifications High school diploma and 2-4 years of experience.Must have DoD-8570 IAT Level 2 baseline certification (Security+ CE, or equivalent) at start date.Ability to work in a 24/7 operations environment.Moderate experience with one or more of the following: Utilization of SAA/GAAs as a source documentation for network configuration.Moderate understanding and experience with the operation and configuration of MILSATCOM encryption devices.Moderate understanding and experience with Satellite Communications (SATCOM) architecture and signal flow.Currently possess an active Secret security clearance.Ability to manage IP over SATCOM networks using iDirect/Linkway/EBEM or equivalent FM-TDMA hubs Special Requirements/Security Clearance Active Secret clearance required Physical Demands Position may include extended periods of sitting while on a computer or phone and speaking with customers. Options Apply for this job onlineApplyShareRefer this job to a friendRefer Sorry the Share function is not working properly at this moment. Please refresh the page and try again later. Share on your newsfeedBy Light recognizes that our strength is our people. We support every employee as an individual to build strong teams across the enterprise. Our benefit package includes:
Medical, Dental & Vision Coverage Wellness Program 401(k) Matching Disability (Short Term & Long Term) Employee Assistance Program Life Insurance Education & Training Generous Leave Policy (11 Federal Holidays, PTO, and Military Leave)By Light is an Equal Opportunity and Affirmative Action Employer. All qualified candidates will receive consideration regardless of gender, race, veteran status, disability, and any other protected class in accordance with federal, state and local laws.
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