Job Description:

Key Responsibilities

Ensuring the delivery of SAP solutions and services according to agreed-upon Service Level Agreements (SLAs). Overseeing the day-to-day operations of SAP support teams. Managing incidents, changes, and releases within the SAP environment. Implementing continuous service improvement initiatives. Building and maintaining strong relationships with clients. Understanding client needs and managing expectations. Ensuring client satisfaction with the delivered services. Leading and managing teams of SAP consultants and support specialists. Providing direction, guidance, and support to team members. Fostering a collaborative and high-performing team environment. Identifying and mitigating risks related to SAP service delivery. Developing and implementing risk management strategies. Ensuring business continuity and disaster recovery. Managing relationships with various stakeholders, including internal teams and external vendors. Communicating effectively with stakeholders on project status, issues, and risks. Managing budgets and resources for SAP service delivery. Ensuring cost-effective delivery of services. 

Skills & Qualifications

Bachelor of Arts/Science or equivalent degree in computer science or related area of study6+ years of SAP experienceExperience with SAP solutions, including implementation, support, and maintenance.Proven experience in managing and delivering IT services, including incident, change, and release management.Excellent communication, interpersonal, and relationship-building skills.Ability to lead, motivate, and manage teams effectively.Strong analytical and problem-solving skills to address complex issues.Familiarity with project management methodologies and best practices.Understanding of budgets, resource allocation, and cost management.Bilingual (Spanish/English)

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