**We help the world run better** At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. **About the SAP Internship Experience Program** The SAP Internship Experience Program is SAP’s global, strategic, paid internship program that provides university students with opportunities to find purpose in their careers **Three reasons to intern at SAP** 1. **Culture of collaboration:** meet with mentors, make new friends across the globe, and create a thriving personal network. 2. **Project-driven experience:** gain cross-functional skills from our virtual and in-person learning sessions, diverse subject matter experts, and project deliverables. 3. **Gain visibility:** with SAP Internship Experience Program in your title, you’ll have a global network of SAP leaders, entrepreneurs, and career development opportunities at your fingertips **What you’ll do** **Position title:** SAP iXp Intern – Ariba product suppor **Location:** São Leopoldo, Rio Grande do Sul - Brazil (hybrid position• Own and manage concurrent incidents in a ticketing system • Provides solutions to technical issues impacting customers’ business processes and their ability to conduct commerce through SAP Ariba applications • Adheres to KPIs, especially responsiveness SLAs and productivity goals • Reports errors and code defects to development organizations; collaborates to prioritize fixes and validate solutions. Participates in de-escalation plans and situation war rooms to resolve critical product issues impacting customer business operations • Collaborates with global support engineers across the product area to drive positive customer outcomes. • Provides ongoing and timely communication via phone and email to customers regarding the status of their requests. Provides on-call support during evenings and weekends as required by a rotational schedule • Drives creation of knowledge in component area of expertise and drives proactive proliferation of knowledge by creating Knowledge Base Articles and wiki documents • Maintains good collaboration with other SAP Support teams to drive a smooth experience for customers **What you bring** • We’re looking for someone who takes initiative, perseveres, and stay curious. You like to work on meaningful innovative projects and are energized by lifelong learning • Focus preferable in Information Technology/Computer Science area and experience in product Support, Software Development, DEV OPS, or Quality Assuranc • Good verbal and written communication skills in English • Knowlege at one or more of the following: + SQL + JSON + JAVA + Javascrip + XML • Successfully troubleshoot reported issues by gathering symptoms, narrowing down causes, and finding creative workaround • Exceptional written and oral communication skills; ability to listen and work with customers in real-time. Ability to effectively handle difficult and challenging customer interactions; maintain poise and professionalism on every interaction • Proven ability to manage multiple tasks or projects with changing priorities. Thrives in a fast-paced environment and ability to work cross-culturally **NICE TO HAVE** • Deep knowledge of SQL in a practical environmen • Experience with big data analysis **About the team** The primary function of the SAP Ariba student intern is to work with team members to provide dependable and timely resolution for complex software issues related Ariba solutions. The student intern also possesses a strong focus on customer service and communication that results in an exceptional user experience. Delight customers always. _SAP'S DIVERSITY COMMITMENT_ _To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company_ _SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com_ _Successful candidates might be required to undergo a background verification with an external vendor._ _For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy._ _\#SAPNextGen_