**Job Description** Job Responsibilities: + Act as SAP Key User for our company's Animal Health Order to Cash functions and processes + Provide first line support within Order Management Center and business processes + Focus includes US domestic Order Management Center, with support provided to HomeAgain and International Customer Service groups + Work with warehouse key users/leads to resolve shipping discrepancies, inventory management issues and improve processes + Work with billing/customer clerks to resolve billing or customer/product set up issues and improve processes + Work with the returns department to resolve issues and improve processes + Stock to Invoice – ensure balance by reviewing and correcting invoice errors + Collaborate with key stakeholders to identify and analyze business requirements and translate them into SAP solutions. + Design, configure, and implement SAP modules based on business requirements, ensuring alignment with best practices and industry standards. + Perform system testing, integration testing, and user acceptance testing to ensure the accuracy and efficiency of SAP systems. + Troubleshoot and resolve SAP-related issues and user problems promptly, providing effective solutions to minimize business impacts. + Manage and maintain SAP systems, including system performance monitoring, applying system updates and patches, and addressing system security. + Provide end-user training and support to promote system adoption and ensure effective utilization of SAP systems. + Collaborate closely with cross-functional teams, including IT, finance, supply chain, and manufacturing, to identify opportunities for system enhancements and process improvements. + Stay up to date with SAP latest releases, features, and advancements, and proactively recommend and implement system upgrades and improvements. + Assist in the development and implementation of standard operating procedures (SOPs) and guidelines related to SAP system usage and administration. + Execute SAP testing, validation, and documentation + Prepare test plan documentation + Define specific testing scenarios + Carry out functional acceptance, integration, regression, and acceptance testing and signoff + Maintain test documentation, test scenarios + Training of end users + Identify training needs for new and existing users + Prepare and deliver end user training (materials, data and exercises) + Evaluation + Maintain training materials + Communication and knowledge transfer to end users **Requirements:** + Bachelor’s degree in computer science, information systems/related field. + Minimum of 3 years of professional experience in SAP implementation, configuration, and/or maintenance. + In-depth knowledge and experience in at least one SAP module, such as SAP ERP, SAP S/4HANA, SAP MM, SAP SD, SAP FI/CO, SAP BW/BI, etc. + Strong understanding of SAP integration techniques and experience with integrating SAP with other systems, such as CRM, BI, and third-party applications. + Excellent problem-solving skills with the ability to analyze complex business processes and requirements and recommend effective SAP solutions. + Proficient in system configuration, troubleshooting, and performance tuning in SAP systems. + Ability to effectively communicate technical concepts to both technical and non-technical stakeholders. + Strong project management skills, with the ability to manage multiple priorities and deliverables simultaneously. + SAP certification(s) is a plus Current Employees apply HERE (https://wd5.myworkday.com/msd/d/task/1422$6687.htmld) Current Contingent Workers apply HERE (https://wd5.myworkday.com/msd/d/task/1422$4020.htmld) **US and Puerto Rico Residents Only:** Our company is committed to inclusion, ensuring that candidates can engage in a hiring process that exhibits their true capabilities. Please click here (https://survey.sogosurvey.com/r/aCdfqL) if you need an accommodation during the application or hiring process. As an Equal Employment Opportunity Employer, we provide equal opportunities to all employees and applicants for employment and prohibit discrimination on the basis of race, color, age, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or other applicable legally protected characteristics. As a federal contractor, we comply with all affirmative action requirements for protected veterans and individuals with disabilities. For more information about personal rights under the U.S. Equal Opportunity Employment laws, visit: EEOC Know Your Rights (https://www.eeoc.gov/sites/default/files/2022-10/22-088\_EEOC\_KnowYourRights\_10\_20.pdf) EEOC GINA Supplement​ We are proud to be a company that embraces the value of bringing together, talented, and committed people with diverse experiences, perspectives, skills and backgrounds. The fastest way to breakthrough innovation is when people with diverse ideas, broad experiences, backgrounds, and skills come together in an inclusive environment. We encourage our colleagues to respectfully challenge one another’s thinking and approach problems collectively. Learn more about your rights, including under California, Colorado and other US State Acts (https://www.msdprivacy.com/us/en/CCPA-notice/) **U.S. Hybrid Work Model** Effective September 5, 2023, employees in office-based positions in the U.S. will be working a Hybrid work consisting of three total days on-site per week, Monday - Thursday, although the specific days may vary by site or organization, with Friday designated as a remote-working day, unless business critical tasks require an on-site presence.This Hybrid work model does not apply to, and daily in-person attendance is required for, field-based positions; facility-based, manufacturing-based, or research-based positions where the work to be performed is located at a Company site; positions covered by a collective-bargaining agreement (unless the agreement provides for hybrid work); or any other position for which the Company has determined the job requirements cannot be reasonably met working remotely. Please note, this Hybrid work model guidance also does not apply to roles that have been designated as “remote”. The salary range for this role is $70,500.00 - $110,900.00 This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. An employee’s position within the salary range will be based on several factors including, but not limited to relevant education, qualifications, certifications, experience, skills, geographic location, government requirements, and business or organizational needs. The successful candidate will be eligible for annual bonus and long-term incentive, if applicable. We offer a comprehensive package of benefits. Available benefits include medical, dental, vision healthcare and other insurance benefits (for employee and family), retirement benefits, including 401(k), paid holidays, vacation, and compassionate and sick days. More information about benefits is available at https://jobs.merck.com/us/en/compensation-and-benefits . You can apply for this role through https://jobs.merck.com/us/en (or via the Workday Jobs Hub if you are a current employee). The application deadline for this position is stated on this posting. **San Francisco Residents Only:** We will consider qualified applicants with arrest and conviction records for employment in compliance with the San Francisco Fair Chance Ordinance **Los Angeles Residents Only:** We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance **Search Firm Representatives Please Read Carefully** Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails. **Employee Status:** Regular **Relocation:** No relocation **VISA Sponsorship:** No **Travel Requirements:** No Travel Required **Flexible Work Arrangements:** Remote **Shift:** 1st - Day **Valid Driving License:** No **Hazardous Material(s):** n/a **Required Skills:** Customer Experience Design, Customer Experience Design, Customer Experience Management, Customer Satisfaction Surveys, Customer Service, Customer Service Communication, Data Analysis, Field Sales Support, Industrial Maintenance, Inventory Management, Order Processing, Project Management, Promotional Activities, Quota Management, Report Preparation, Sales Data Management, Sales Quotes, SAP BusinessObjects Data Integrator, SAP Enterprise Resource Planning (ERP), SAP Financial Accounting, SAP Implementations, SAP Performance, SAP S/4HANA, SAP Systems, SAP Testing {+ 5 more} **Preferred Skills:** **Job Posting End Date:** 08/17/2025 ***A job posting is effective until 11:59:59PM on the day** **BEFORE** **the listed job posting end date. Please ensure you apply to a job posting no later than the day** **BEFORE** **the job posting end date.** **Requisition ID:** R361898