We help the world run better

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

What you’ll do

We are looking for an SAP Concur Solution Architect to join our team, focused primarily on customers running SAP Concur, as well as other SAP Cloud Solutions. In this role, you will work closely with customers, partners, SAP Customer Success, SAP Product Managers, and SAP engineers.

You will exhibit deep software architecture expertise and create high-quality solutions for customers throughout the customer journey. This will involve working with customers on concepts, and then at a deeper technical level by performing your own proof of concept, trying things out, prepare persona specific scenarios, testing if things really work as promised or expected, and recording demos of end-to-end scenarios. You will help to successfully implement customers, drive customers to adopt / consume our solutions, and increase utilization of those solutions. You will collect and analyze qualitative and quantitative data from your customer engagements, then present insights and recommendations to product management to improve product strategy and decision making.  You will create and publish customer and partner-facing content that will describe best practices, provide tips and tricks for successful product implementation, and create a sense of community for professionals working in and around our products and solutions. During customer engagements, you will support the creation of a combined product vision of SAP Concur and other SAP products and partner solutions. You will be involved in customer escalations, working with colleagues, partners, and SAP executives to manage and resolve. You’ll collaborate with local resources worldwide to gather local requirements for product roadmaps and backlogs. This information will be passed to Product Management for prioritization, thereby ensuring successful execution and market success.   This role is new for Concur and ever evolving.  You will need to be comfortable with change, ambiguity, and at times be self-guided

 

What you bring

University degree in Computer Science, Business Information Technology, Mathematics, Engineering or equivalent. SAP Certifications or equivalent working experience in any of the following solutions: SAP Concur Expense, SAP Concur Travel, ICS, S/4, Cloud Integrations. Solid experience as a consultant, developer, or support engineer in one or more of the areas mentioned above. Advanced understanding of SAP Concur technical architectures, plus SAP ERP and other SAP Cloud solutions. A strong technical background (e.g., experienced in reviewing configuration, testing, issue replication, troubleshooting). You are not afraid of getting into a technical discussion with our developers. Experience in technical integration to/with SAP Concur. Demonstrated executive presence and experience presenting to executive audiences as part of a broader practical experience working directly with large enterprise customers, SAP implementation projects, service deliveries and/or project management. Experience working well in a team-based environment, including strong collaboration with co-workers and a deep appreciation of the importance of communication and feedback.  Ability to leverage reporting data to identify customer trends and behavioral patterns, and to extract actionable insights and feedback for Product Teams. Ability to work under pressure, in critical situations and under tight deadlines while bringing strong interpersonal communication and facilitation skills. Ability to take ownership of requests, to drill down into technical issues, troubleshoot and solve complex and detailed problems.  Ability to deliver clear, concise presentations and present complex information in a clear and precise manner to both internal and external stakeholders, including higher management and C-level executives. Willingness and ability to travel to customers. Fluent English

 

Meet your team

Do you have a passion for the successful implementation and managing customer relationships of Concur Travel and Expense products and solutions and become a trusted advisor with the largest, most complex companies in the world? Do you love to work with executive and technology professionals in a very dynamic environment? Do you like to be challenged by innovative applications built on the latest technology? Our team could be a great fit for you. We are the SAP Concur Product Success team, and we have an unwavering commitment to make our customers successful. For us, customers come first. 
 
SAP Concur Product Success supports our customers in their digital transformation. As part of the SAP Product Experience Unit, we drive the adoption of SAP Concur Solutions and ensure that our customers can successfully plan, implement, integrate, and operate their software, including continuous improvement, quality management, problem solving and knowledge transfer.

 

 ​Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.

Requisition ID: 426554  | Work Area: Software-Design and Development  | Expected Travel: 0 - 10%  | Career Status: Professional  | Employment Type: Regular Full Time   | Additional Locations: #LI-Hybrid.