Position Summary Details This position is responsible for giving direction, motivation, and guidance to a team of cleaners.    Essential Functions Conducts quality improvement inspections within assigned areas of responsibility  Ensures quality and satisfaction levels are meeting and/or exceeding expectations  Assures the highest quality of customer satisfaction  Assists with Training and Development  Provides guidance in safety, cleaning processes, procedures, and chemical usage to cleaning crew.  Counsels crew members in regards to tardiness, absenteeism, work performance etc, using proper documentation procedures.  Leads and participates in a team to ensure the successful completion of assigned tasks  Responsible for the running and leadership of the shift in the absence of the Supervisor  When the Supervisor is present, the lead worker may be responsible for directing smaller work groups  Assists the Supervisor and Shift Manager in the direction and supervision of field employees  While disciplinary authority is not given to this position, it is expected that the Lead will report performance issues to the Supervisor  Establishes and maintains effective communication and working relationships with passengers, co-workers, shift coordinators, supervisors, managers, etc.  Complies with all safety, security, compliance, and quality standards and procedures established by the Company, Clients, and regulatory authorities 

Pay: $20.00 The pay listed is the hourly range or the hourly rate for this position. A specific offer will vary based on applicant’s experience, skills, abilities, geographic location, and alignment with market data. 

Benefit Information: 
ABM offers a comprehensive benefits package.  For information about ABM’s benefits, visit ABM 2023 Employee Benefits | Front Line Team Members (Programa de beneficios de).

401(k) – You become eligible to make personal contributions beginning the first of the month following 30 days of employment. You become eligible for the ABM match beginning the first of the month following six months of employment. ABM matches your pre-tax and/or Roth contributions, dollar for dollar, for the first 3%. For the next 2%, ABM contributes $0.50 for each dollar you contribute. Your contributions and match are immediately vested.

 

Responsibilities Provides leadership and direction to team members  Provides open communication between field employees and management  Provides positive coaching to team members  Assists with the training of housekeeping staff and schedules work assignments  Assists with making daily and weekly work schedules  Oversees and performs cleaning operations in assigned building  Takes care of keys and access cards for the property  Reports damaged, broken and out of work features/items  Makes sure premises are secured at all times  Oversees and performs additional service requests (tag job) in assigned building  Works with Area Manager to schedule jobs with Property Manager and cleaning crew to complete the work.  Coordinates scheduling of cleaning crew.  Oversees quality of jobs and confirms completion with Area Manager.  Provides training to all new hires assigned to the building  Attends and participates in all meeting and training sessions involving assigned property and crew.  Completes time sheets, validates time sheet accuracy and delivers time sheets to office.  Checks supplies, equipment, and chemicals weekly.  Completes order forms completely and accurately.  Coordinates equipment usage and inventories.  Performs all tasks and duties required of your team  Miscellaneous duties as assigned  Qualifications Must be 18 years of age or older.  Must meet all requirements to receive required airport SIDA badge and Customs Seal (if applicable), including ten-year work history if available.   Preferred Qualifications:  Customer Service Experience   1 yr of similar work experience      Same Posting Description for Internal and External Candidates   Same Posting Description for Internal and External Candidates