Job Type:

Work Location:

Overview:

2020 Companies has a full-time remote Virtual Operations Support Specialist opportunity representing our client, Samsung Electronics America.

Pay: $80,000 + based on experience

Location: Work remotely

Samsung is seeking a detail-oriented and proactive Virtual Operations Support Specialist to join our dynamic team. This fully remote role supports the end-to-end order process for sales incentive programs, ensuring timely and accurate order fulfillment while delivering exceptional operational and technical support. As a key member of the Virtual Operations Support Team (VOST), you’ll intake and manage orders via third-party platforms, resolve issues, and maintain high standards of service and efficiency. Ideal candidates will be strong communicators, skilled in customer service, and able to thrive in a fast-paced virtual environment.

Work Authorization:
Applicants must be authorized to work in the United States full-time without current or future visa sponsorship.

What's in it for you?

Work remotely

Competitive salary, paid weekly

Next-day pay on demand with DailyPay

Health/Dental/Vision benefits

401K Program with matching

Paid Time Off

Paid Holidays

Scholarship opportunities for employees and direct family members

Employee Assistance Program

Leadership Development Program

Job Description:

Sales Incentive Ordering

Facilitate fulfillment of orders for food incentive programs during key drive times

Align order intakes to ensure they meet the business approval and budget requests

Follow up with any outstanding issues to ensure proper delivery is received

Virtual Operations Support

Perform, organize, and streamline operational tasks to reduce and eliminate potential errors

Provide technical assistance to teams and staff

Monitor for problems, taking immediate action where possible and escalating when required. Drive for issue resolution

Interact with the team, resolve problems, and provide information/content/training

Specific Duties, not limited to:

Sales Incentive Order Facilitation

Receive orders through a dashboard to place orders

Schedule and place orders based on approved parameters as requested

Follow up with any outstanding issues to ensure proper delivery is received

Sales Incentive Order Reconciliation

Follow up with any outstanding issues to ensure proper delivery is received

Share insights to improve the delivery and intake process

Merchandising issue resolution and support

POP Collateral Support

VMP Tool/ Digital Tool Support

Parts and Pieces Ordering

BBY Reset Support

Elite and Pro Support

Email, troubleshooting, and redemption resolution

EPP and Promo support

MCS (Systems, tools, resources)

Store list integrity

Survey issues

Training Support

Provide supplemental tools and content

Answer questions and provide clarity on CXPs/specs

Skills and Qualifications:

Operations support representatives are good listeners and problem-solvers who can diagnose and resolve a variety of issues that are faced in the retail environment. Essential skills:

Customer service - support representatives use customer service skills to put customers at ease and help them solve their technical issues and remedy concerns

Communication skills - support representatives need excellent listening and verbal communication skills to understand customer complaints and relay solutions to technical problems

Functional/Technical skills - excellent functional/technical skills are essential for support representatives, who must help others fix and solve issues of all types

Data entry - some data entry skills are a must-have for support representatives, who input information into support logs for every intake

Time management - support representatives use time management skills to prioritize customer inquiries and quickly address issues

Problem-solving skills - support representatives use their problem-solving skills to diagnose issues and fix them accordingly

What You Can Expect From 2020 Companies
We welcome every voice, and we are committed to building a truly inclusive environment where your differences are not just welcomed, they are celebrated. We are always identifying opportunities to encourage our team to be their authentic selves, while working to provide a best-in-class experience for our employees. Whether that’s paid holidays, long-term career pathing options, personal development opportunities or professional stretch assignments, you can expect 2020 Companies to support you.

2020’s Commitment
We are committed to creating a diverse and inclusive organization and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other dimensions of identity.