At BASF Digital Hub Madrid we develop innovative digital solutions for BASF, create new exciting customer experiences and business growth, and drive efficiencies in processes, helping to strengthen BASF´s position as the digital leader in the chemical industry. We believe the right path is through creativity, trial and error and great people working and learning together. Become part of our team and develop the future with us - in a global team that embraces diversity and equal opportunities.
WHAT YOU CAN EXPECT Serve as the key contact to support our sales team on all Salesforce-related topics to enable a consistent usage across the organization.Coordinating user onboarding, continuous training, roll-out of new features and consultation.Develop and maintain reports and dashboards for various stakeholder and stakeholder groups.Coordinate the global community of power-users and key-users in the organization and participate in cross-organization community activities.Maintain, review, and update usage rules in alignment with the Salesforce community.Monitor KPIs, usage, and data quality in the system according to the usage rules.Ensure alignment and communication of business requirements within the organization and Salesforce core team.Analyze data from marketing campaigns and market databases to generate business insights.REQUIREMENTS OF THE POSITION Bachelor’s degree in business administration, business informatics or a related field.Minimum of 3 to 5 years of experience as a CRM specialist and good knowledge of Salesforce.Excellent problem-solving skills and the ability to work collaboratively within a team.Strong analytical thinking and ability to analyze complex datasets; and preparing dashboards to present these results.Experience in low-code programming and familiarity with any scripting/programming languages is a plus.Strong communication skills, with the ability to articulate technical concepts to non-technical stakeholders and senior management.Ability to work independently and in a global environment and a goal- and results-oriented work style.WHAT WE OFFER A secure work environment because your health, safety and wellbeing is always our top priority.Flexible work schedule and Home-office options, so that you can balance your working life and private life.Learning and development opportunities23 holiday days per year5 additional days (readjustment)2 cultural daysA collaborative, trustful and innovative work environmentBeing part of an international team and work in global projectsRelocation assistance to Madrid provided
At BASF, the chemistry is right
Because we are counting on innovative solutions, on sustainable actions, and on connected thinking. And on you. Become a part of our formula for success and develop the future with us - in a global team that embraces diversity and equal opportunities irrespective of gender, age, origin, sexual orientation, disability or belief.
HOW TO REACH USIf you're interested in the position or know someone who might be and need support on how to take next steps, please send an email to felipe.bianco@partners.basf.com