The Salesforce L2 Support Analyst will be responsible for undertaking support, maintenance and development tasks on the Salesforce estate for a large NTT DATA client in the public sector. This role will lead the service, from taking transition of the Salesforce estate from the current team to helping establish a fully fleshed out service.
The person playing this role will build working relationships with key client, incumbent and NTT DATA stakeholders, including other NTT DATA technical support and engineering teams.
The role will report into the Service Delivery Manager for the respective NTT DATA account along with being part of the Applications Management practice.
For this role you MUST either holds or can be cleared for SC and NPPV3 clearance
What you'll be doing: \tMaintain Salesforce applications and configurations using Sales, Service and Experience Cloud\tPerform hands-on configuration and troubleshooting of solutions\tBuild/maintain efficient, reusable and reliable documentation\tIdentify bugs and devise resolutions to these defects\tWork alongside to provide the client with quality solutions to complex problems\tWork across a varied technical stack\tSome travel to NTT DATA offices in London/Birmingham and occasional travel to client site in Southern England may be required What experience you'll bring: \tSalesforce administration experience\tExperienced with Salesforce Sales, Service and Experience Cloud Configurations \tExperience working with Salesforce Flows (e.g. screen flows, triggered flows, API flows) \tExperience working with Salesforce Lightning Record pages (e.g. dynamic forms, conditional visibility, advanced layouts, buttons / links / actions, Record Types) \tAwareness of Salesforce custom objects / custom fields (inc. complex formula fields and managing lookup relationships, picklist management) \tAwareness of Salesforce List Views, Related Lists, Reports\tOr equivalent low-code / business data modelling SaaS / application experience with an aptitude to quickly learn and adopt new technology. \tExperienced with version control and some form of CI/CD deployment pipeline (preferably Bitbucket) \tJira / Confluence or equivalent workflow / online documentation \tIdeally qualified with the following certifications: Salesforce Administrator (essential), Salesforce Platform Developer I (preferred), Salesforce App Builder (desirable)\tSalesforce Trailhead Rank: Mountaineer (preferred)\tStrong troubleshooting and problem resolution skills\tShould have experience with platform monitoring and maintenance\tShould have experience of integration technologies (preferably Mulesoft)\tShare knowledge inside the technical team, promote engineering culture\tAttention to detail, client facing experience, results oriented, analytical thinking\tExperience working in a fast-paced environment\tConfident leader with excellent communication and interpersonal skills.\tAbility to engage project and service stakeholders up to a senior level with confidence.\tStrong analysis and troubleshooting capability\tMethodical approach to problem solving and attention to detail.\tEffective time management skills; with the ability to work on multiple tasks simultaneously requiring experience with prioritizing tasks due to shifting priorities, fluctuating workloads, and deadline pressures. Who we are:
We’re a business with a global reach that empowers local teams, and we undertake hugely exciting work that is genuinely changing the world. Our advanced portfolio of consulting, applications, business process, cloud, and infrastructure services will allow you to achieve great things by working with brilliant colleagues, and clients, on exciting projects.
Our inclusive work environment prioritises mutual respect, accountability, and continuous learning for all our people. This approach fosters collaboration, well-being, growth, and agility, leading to a more diverse, innovative, and competitive organisation. We are also proud to share that we have a range of Inclusion Networks such as: the Women’s Business Network, Cultural and Ethnicity Network, LGBTQ+ & Allies Network, Neurodiversity Network and the Parent Network.
For more information on Diversity, Equity and Inclusion please click here: Creating Inclusion Together at NTT DATA UK | NTT DATA
what we'll offer you:We offer a range of tailored benefits that support your physical, emotional, and financial wellbeing. Our Learning and Development team ensure that there are continuous growth and development opportunities for our people. We also offer the opportunity to have flexible work options.
You can find more information about NTT DATA UK & Ireland here: https://uk.nttdata.com/
We are an equal opportunities employer. We believe in the fair treatment of all our employees and commit to promoting equity and diversity in our employment practices. We are also a proud Disability Confident Committed Employer - we are committed to creating a diverse and inclusive workforce. We actively collaborate with individuals who have disabilities and long-term health conditions which have an effect on their ability to do normal daily activities, ensuring that barriers are eliminated when it comes to employment opportunities. In line with our commitment, we guarantee an interview to applicants who declare to us, during the application process, that they have a disability and meet the minimum requirements for the role. If you require any reasonable adjustments during the recruitment process, please let us know. Join us in building a truly diverse and empowered team.