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Job Category

Customer Success

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

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Job Details:
Strategic Advisor who designs and delivers complex enterprise scale Salesforce solutions for Customers. They brings together teams across different stakeholders to realize a vision. As Sr. Technical Architect you will become a deep Health Cloud Domain and Product expert and will work closely with delivery teams to ensure customer success.

The Sr. Technical Architect will support the full implementation lifecycle, from scoping to deployment in an evolving ecosystem consisting of clients and partners. They will be responsible for successfully solutioning the enterprise application E2E, designing and building the Salesforce Industry-specific Health industry solutions.
As a Sr. Technical Architect, you will become a deep product expert with Industry Health Cloud applications, and work closely with our sales and delivery teams to ensure customer success. The Sr. Technical Architect maintains an ongoing comprehensive understanding of the cloud-computing ecosystem.

This Sr. Technical Architect you will also be responsible for engaging with potential customers during the presales process, understanding their business needs and designing tailored Salesforce solutions that align with their objectives.They will work closely with sales team, clients and technical delivery teams to ensure the proposed solutions are technically sound, deliverable and fit within the client’s business processes.

Responsibilities:

Lead a team of architects focused on driving optimized solutions for our Health industry clients leveraging Salesforce Health Cloud, Service Cloud, Sales Cloud, and Experience Cloud.Create integration, data migration and implementation strategies that improves standard out of the box capabilities from the product.Serves as a trusted advisor to the client.Lead the technical architecture team for an enterprise level customer engagement.Participate in pre-sales activities such as discovery and technical deep-dive sessions, Proof-Of-Concept development with prospects, estimations, help in creating release roadmap, timelines etc.Connects with Salesforce Product teams to support client implementations.Lead functional and technical workshops. Demonstrate leadership skills in designing, delivering, testing, and deploying.Work cross-functionally and have very good communication skills & creative thinking.Play program architect and advisory role, as needed.Expertise in User Journey preparations, User Story reviews, Data Modeling, Apex Design Patterns, LWC, and other modern UI techniques.Serve as a trusted advisor to the client driving conversations with their Enterprise Architects and business partners that shape the architectural vision, and establish a program architectural roadmap.Lead customer expectations; negotiate solutions to sophisticated problems with both the customer and third-party partnersGuide our customers, partners, and implementation teams on how best to implement digital transformation with the Salesforce platform using Salesforce Industries.Establish trust with the customer’s leadership, promoting and/or implementing standard processes with SFI and SalesforceBuild out sophisticated business processes using native Salesforce Industries technology and the toolkit of the platform and integration tools.Research, recommend and implement AppExchange applications and Salesforce upgrades to help meet business needs.Successfully create custom enterprise applications using Salesforce.com and integrate Salesforce.com with other enterprise systems.Work closely with Delivery Managers, Solution Architects and directly with clients to architect technology solutions to meet client needs.Highlight and lead risk areas in the solution in a proactive manner, and commit to seeing an issue through to completion.

Qualifications:

14+ years of experience in developing technology solutions5+ years of experience in handling client facing projects in positions of increasing responsibility in the context of system development and related business consulting.Expertise in one or multiples of → Salesforce Health Cloud, Sales/Service/Experience Cloud and Vlocity Omnistudio (Must have). Expertise in one or multiple domains of Healthcare Providers, Healthcare Payers,Life Science and Pharmaceuticals, Medical Devices, Public health & Government Healthcare programs, Insurance (Must have).Integration Architecture (Must have) - Conceptualize end to end integration projects & knowledge of authentication mechanisms.Experience in REST & SOAP APIs, knowledge of Governor limits involved during integrations.Experience in healthcare transformation project as a Technical/Enterprise Architect (Preferred)Working knowledge on continuous integration, working with repositories (e.g. Git, Bitbucket)Good experience in designing and architecting large scale applicationsDetailed understanding of Solution architecting & Estimations process.Apex Design Patterns (Must Have)Integration Architecture (Must have)Platform Security (Must have)Identity and Access Management / Integration SecuritySharing and Visibility (Must have)Data Architecture and Management (Must have)Architectural Design PatternsSalesforce/Apex, Triggers, Lightning Flows, Lightning, LWC, and experience with modern web and mobile technologies (HTML, CSS, JavaScript, Web Components, others)Strong presentation skills, communication skills & able to develop content for appropriate audiences.Salesforce Certification Preferred (Admin, Developer, Sales, and Service Clouds, Application Architect, OmniStudio Developer/Consultant )Application & System Architect Certifications (Preferred)

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

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