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Job Category

Customer Success

Job Details

About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

As a Senior Project Manager, your work will cut across areas of judicious planning, operational excellence, governance and capability improvement. As the Senior Project Manager, you will help in implementing Global business vision and strategy, 
 

This position requires big-picture thinking, initiative, zeal, attention to detail, the ability to learn quickly, the capacity to handle internal and external relationships, the competence to work with senior executives, and excellent soft skills.

Key Responsibilities

Drive programs of strategic importance from the Program Management Office (PMO)Ability to plan, estimate, budget, finance; handle, and control costs so that the project can be completed within the approved budget. Handle project revenue by meticulously tracking as sold margin and as delivered margin for the projectConceptualise, analyse and evaluate the needs of different programs; make recommendations with business justification, and finally upon approval, forefront the programsUnderstanding of Agile-certified Scrum processes, and current methods of coordinating Business & IT. Understanding of Scrum Master concepts and exhibits demonstrably the traits of a successful Scrum Master. Possesses certification in either Agile Scrum Master (ASM) or Certified Scrum Master (CSM) from an accredited Agile/Scrum organisationAbility to build project timelines to plan and lead all aspects of and report progress within the project environment.Ability to identify all people or organisations impacted by the project, analyse customer expectations and impact on the project, and develop appropriate management strategies for actively engrossing collaborators in project decisions andexecutionResponsible for the overall direction and strategic leadership in project deliveryOversee DevOps implementation, deployment, and integration of solutions, and responsibility for the successful delivery of projects.Provide leadership to strategise and execute a variety of programs, services, and initiatives that are significant in scope, complexity, and risk

Requirements

8+ years of Program/ Project Management experience and 16+ years of overall IT experience3+ years of managing Salesforce ProjectsAbility to collaborate with a customer's executives and demonstrate strategic understanding of business needsHands-on experience with one or more CRM software products (Salesforce CRM, Siebel, Clarify, Vantive, PeopleSoft, NetSuite) would be a strong assetHands-on experience with PM tools like JIRA / MS ProjectAny project management-related certification ( PMI - PgMP) is an assetAdvanced Microsoft Excel skills (formulas, data cleansing, data manipulation)Must be ready to travel on a need basisAbility to manage multiple projects/ programs and mentor a group of Project Managers

Accommodations

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Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.